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How to Track Your Ria Transfer (And What Each Status Means)
Sending money across borders comes with natural concerns. Will your transfer arrive safely? When will your recipient receive the funds? These questions matter because your money matters.
You have multiple ways to track your Ria transfer, and each transfer status tells a specific story about your money’s journey. Let’s walk through everything you need to know about tracking your transfers and understanding what each status update means for you and your recipient.
How to Track Your Ria Transfer
Tracking your money is simple—here’s how you can do it, whether you’re online, in the app, or in person.
Tracking Online
Go to Ria’s Track a Transfer page.
Enter your Order Number (also called reference number or PIN) and your last name.
Click Track Transfer to instantly see the most recent update.
Tracking in the Ria App
Log in using the account you used to send the money.
Tap Transfers to see a list of your recent transactions.
Select the transfer you want to track—your status and any next steps will be right there.
Tracking by Phone or in Person
By phone: Call Ria’s customer service line and provide your reference number. A representative can confirm the latest status.
In person: Visit a Ria store or agent location with your reference number and a valid ID.
Understanding Ria Transfer Statuses
When you track your transfer, you’ll see a status update. Here’s what each one means and what you might need to do.
Status | What It Means | What You Should Do |
Processing | Ria has received your order and payment details; it’s being prepared. | Sit tight—no action needed unless it stays here unusually long. |
In Progress | The transfer is moving through Ria’s system to the recipient’s delivery method. | Just wait; delays may occur due to bank hours, time zones, or security checks. |
Ready for Pickup | Funds are available at the chosen cash pickup location. | Tell your recipient to bring a valid ID and reference number. |
Deposited to Bank | The money has been successfully deposited into the recipient’s bank account. | Wait a few hours if it doesn’t appear right away—some banks take time to reflect deposits. |
Delivered to Mobile Wallet | Funds are now available in the recipient’s mobile wallet. | Nothing—recipient can spend or withdraw instantly. |
Completed | The transfer is fully processed and closed. | No further action needed. |
On Hold | Ria needs more information or is reviewing the transfer for security/compliance. | Contact customer service to resolve the hold quickly. |
Cancelled | The transaction was stopped by you, the recipient, or due to Ria’s rules. | Expect a refund within 3–10 business days depending on payment method. |
Frequently Asked Questions About Tracking Ria Transfers
Can I track a transfer without a reference number?
No, you need either your order number, PIN, or reference number to track transfers. If you’ve lost this information, contact customer service with your personal details and transfer information for assistance.
Why is my transfer taking longer than expected?
Several factors can extend processing time: bank holidays in either country, additional security verification, incorrect recipient information, or high transaction volumes during peak periods.
What happens if my recipient can’t pick up the money right away?
Cash pickup locations typically hold funds for 30-90 days. Contact customer service if your recipient needs more time, as extensions may be possible depending on circumstances.
Can I change the delivery method after sending?
Generally, no. Delivery methods lock in when you submit your transfer. Contact customer service immediately if you need changes, though options may be limited once processing begins.
Send Money with Ria Today
Ria makes tracking your international money transfers simple and transparent. With multiple tracking methods and clear status updates, you stay informed every step of the way. Your recipient gets their money safely, and you get the peace of mind that comes from knowing exactly where your transfer stands.
Make a transfer now and enjoy peace of mind knowing your funds are on their way.
About the author
Gabriela Solis
Gabriela Solis is Ria's Senior Content Writer. Located in Querétaro, México, she focuses on telling stories that show the myriad human faces of remittances.
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