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File a complaint
To File a complaint, please contact Ria Customer Service before contacting your jurisdiction with a complaint.
Listed below are several ways to contact Ria Customer Service.
For Riamoneytransfer.com
- Phone: 1-877-443-1399
- Write: Ria Money Transfer
Attn: Manager, Customer Service Department
7000 Village Drive
Suite 200
Buena Park, CA 90621 - Email: customerservice@riamoneytransfer.com
For Ria Agent and Store Locations
- Phone: 1-800-500-3994
- Write: Ria Money Transfer
- Attn: Manager, Customer Service Department
7000 Village Drive
Suite 200
Buena Park, CA 90621 - Email: compliance@riamoneytransfer.com
* Most state regulatory agency websites listed below include online complaint forms. Consumers are directed to utilize these forms if available as many can be conveniently submitted electronically through the agencyβs website.
Dandelion Payments, Inc., dba Ria Money Transfer NMLS ID 920968
Alabama customers:
Regulatory agency: Alabama Securities Commission
- Online: http://www.asc.state.al.us/
- Phone: 800-222-1253
License type: Sale of checks
Alaska customers:
Regulatory agency: State of Alaska Division of Banking & Securities
License type: Money transmitter
For Alaska residents only:
If your issue is unresolved by Dandelion Payments, Inc., dba Ria Money Transfer at 1-800-500β3994, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona customers:
Regulatory agency: Arizona Department of Financial Institutions
- Online: http://www.azdfi.gov/
- Phone: 602-771-2800 or 1-800-544-0708
License type: Money transmitter
Arkansas customers:
Regulatory agency: Arkansas Securities Department
- Phone: 501-324-9260 or 800-981-4429
- Fax: 501-324-9268
By mail:
Arkansas Securities Department:
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
License type: Money transmitter
California customers:
California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation.
- Online: https://dfpi.ca.gov/submit-a-complaint/
- Toll-free telephone number: 1-866-275-2677
- Email: consumer.services@dfpi.ca.gov
- Mail: Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
License type: Money transmitter
Colorado customers:
Regulatory agency: Colorado Division of Banking
- Online: https://banking.colorado.gov/consumers/file-a-complaint
- Phone: 303-894-7575
- Email: DORA_BankingWebsite@state.co.us
- Fax: 303-894-7570
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
License type: Money transmitter
Connecticut customers:
Regulatory agency: Connecticut Department of Banking
- Online: http://www.ct.gov/dob
- Phone(s): 860-240-8170 or 800-831-7225, ext. 8170
- Email: Department.Banking@ct.gov
License type: Money transmitter
Delaware customers:
Regulatory agency: Delaware Office of State Bank Commissioner
- Online: http://banking.delaware.gov/
- Phone: 302-739-4235
- Fax: 302-739-2356
By mail:
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance
License type: Check seller and money transmitter
District of Columbia customers:
Regulatory agency: District of Columbia Department of Insurance, Securities, & Banking
- Online: http://disb.dc.gov
- Phone: 202-727-8000
- Fax: 202-354-1085
- Email: disbcomplaints@dc.gov
License type: Money transmitter
Florida customers:
Regulatory agency: Florida Office of Financial Regulation
- Online: http://www.flofr.com/
- Phone: 850-487-9687
- Fax: 850-410-9548
By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371
License type: Money transmitter part 2
Georgia customers:
Regulatory agency: Georgia Department of Banking & Finance
- Online: http://www.dbf.georgia.gov
- Phone: 888-986-1633
License type: Check casher license and seller Of payment instruments
Guam customers:
Regulatory agency: Guam Department of Revenue & Taxation
- Online: http://www.guamtax.com
- Phone: 671-635-1835
Hawaii customers:
Regulatory agency: Hawaii Division of Financial Institutions
- Online: http://www.hawaii.gov/dcca/dfi
- Phone: 808-586-2820
By mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
Email: dfi@dcca.hawaii.gov
License type: Money transmitter
Idaho customers:
Regulatory agency: Idaho Department of Finance
- Online: http://finance.idaho.gov/
- Phone: 208-332-8000
By mail: Idaho Department of Finance Securities Bureau
P.O. Box 83720
Boise, ID 83720-0031
Email: securities@finance.idaho.gov
License type: Money transmitter
Illinois customers:
Regulatory agency: Illinois Department of Financial and Professional Regulation
- Online: http://www.idfpr.com/
- Phone: 888-473-4858
By mail:
Illinois Department of Financial & Professional Regulations Administration
100 W. Randolph, Suite 9-100
Chicago, IL 60601
License type: Money transmitter
Indiana customers:
Regulatory agency: Indiana Department of Financial Institutions
- Online: http://www.in.gov/dfi
- Phone: 317-232-3955 800-382-4880
- Fax: 317-232-7655
- Email: DFIcomplaints@dfi.in.gov
By mail:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204
License type: Money transmitter
Iowa customers:
Regulatory agency: Iowa Division of Banking
- Online: http://www.idob.state.ia.us
- Phone: 515-281-4014
- Fax: 515-281-4862
By mail:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309
License type: Money services
Kansas customers:
Regulatory agency: Kansas Office of State Bank Commissioner
- Online: http://www.osbckansas.org
- Phone: 785-380-3939
- Fax: 785-371-1229
By mail:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300 Topeka, KS 66603
Email: complaints@osbckansas.org
License type: Money transmitter
Kentucky customers:
Regulatory agency: Kentucky Department of Financial Institutions
- Online: http://www.kfi.ky.gov
- Phone: 800-223-2579
- Fax: 502-573-8787
- Email: KFI.Compaints@ky.gov
By mail:
Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
License type: Money transmitter
Louisiana customers:
Regulatory agency: Louisiana Office of Financial Institutions
- Online: http://www.ofi.louisiana.gov
- Phone: 888-525-9414
- Fax: 225-925-4524
- Email: complaints@ofi.la.gov
By mail:
Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
License type: Sale of checks and money transmitter
Maine customers:
Regulatory agency: Maine Bureau of Consumer Credit Protection
- Online: http://www.credit.maine.gov
- Phone: 207-624-8527 800-332-8529 (ME only)
- Fax: 207-582-7699
- Email: CCP.PFR@maine.gov
By mail:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
License type: Money transmitter
Maryland customers:
Regulatory agency: Maryland Office of the Commissioner of Financial Regulation
- Online: http://www.dllr.state.md.us
- Phone: 888-784-0136
By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
License type: Check casher
Maryland Consumer Compliant Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Dandelion Payments, Inc., dba RIA Money Transfer, NMLS ID 920968 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136.
Massachusetts customers:
Regulatory agency: Massachusetts Division of Banks
- Online: http://www.mass.gov/dob
- Phone: 617-956-1501 800-495-2265 (MA only)
- Email: dobconsumer.assistance@mass.gov
- Fax: (617) 368-2700
By mail:
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400
License type: Foreign transmittal and check seller
Michigan customers:
Regulatory agency: Michigan Department of Insurance & Financial Services
- Online: https://www.michigan.gov/difs
- Phone: 877-999-6442
- Fax: 517-284-8837
- Email: difscomplaints@michigan.gov
By mail:
DIFS - Office of Consumer Services
PO Box 30220
Lansing MI 48909-7720
License type: Money transmitter
Minnesota customers:
Regulatory agency: Minnesota Department of Commerce
- Online: http://www.mn.gov/commerce
- Phone: 651-539-1600
- Email: consumer.protection@state.mn.us
License type: Money transmitter
Mississippi customers:
Regulatory agency: Mississippi Department of Banking & Consumer Finance
- Online: http://www.dbcf.ms.gov
- Phone: 800-844-2499
License type: Money transmitter
Missouri customers:
Regulatory agency: Missouri Division of Finance
- Online: http://www.finance.mo.gov
- Phone: 573-751-3242
- Fax: 573-751-9192
By mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716
License type: Sale of checks
Montana customers:
For customers located in Montana, please contact Ria directly.
Nebraska customers:
Regulatory agency: Nebraska Department of Banking & Finance
- Online: http://www.ndbf.ne.gov
- Phone: 402-471-2171
By mail:
Nebraska Department of Banking & Finance Financial Institutions β Complaints
P.O. Box 95006
Lincoln, Nebraska 68509-5006
License type: Money transmitter
Nevada customers:
Regulatory agency: Nevada Financial Institutions Division
- Online: http://www.fid.state.nv.us
- Phone: 702-486-4120
License type: Money transmitter
New Hampshire customers:
Regulatory agency: New Hampshire Banking Department
- Online: http://www.nh.gov/banking
- Phone: 603-271-3561
- Fax: 603-271-1090
By mail:
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
License type: Money transmitter
New Jersey customers:
Regulatory agency: New Jersey Department of Banking & Insurance
- Online: http://www.state.nj.us/dobi
- Phone: 800-446-7467 609-292-7272
- Fax: 609-777-0508 609-292-2431
By mail:
New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (βCIRCβ)
P.O. Box 471
Trenton, New Jersey 08625-0471
License type: Money transmitter
New Mexico customers:
Regulatory agency: New Mexico Financial Institutions Division
- Online: http://www.rld.state.nm.us/financialinstitutions
- Phone: 505-476-4885
- Fax: 505-476-4670
License type: Money transmission
New York customers:
Regulatory agency: New York Department of Financial Services
- Online: http://www.dfs.ny.gov
- Phone: 877-226-5697
By mail:
Department of Financial Services, Consumer Assistance
Unit 1 State Street
New York, NY 10004
License type: Money transmitter
North Carolina customers:
Regulatory agency: North Carolina Commissioner of Banks
- Online: http://www.nccob.gov
- Phone: 888-384-3811
License type: Money transmitter
North Dakota customers:
Regulatory agency: North Dakota Department of Financial Institutions
- Online: http://www.nd.gov/dfi
- Phone: 701-328-9933
- Fax: 701-328-0290
- Email: DFI@ND.GOV
By mail:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
License type: Money transmitter
Ohio customers:
Regulatory agency: Ohio Division of Financial Institutions
- Online: http://www.com.ohio.gov/fiin
- Phone: 866-278-0003
- Fax: 614-644-1631
By mail:
Ohio Department of Commerce
Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
License type: Money transmitter
Oklahoma customers:
Regulatory agency: Oklahoma Banking Department
- Online: http://www.ok.gov/banking
- Phone: 405-521-2782
License type: Money transmission
Oregon customers:
Regulatory agency: Oregon Division of Financial Regulation
- Online: http://www.cbs.state.or.us/dfcs
- Phone: 866-814-9710 (OR only) 888-877-4894
- Fax: 503-378-4351
- Email: DFR.FinancialServicesHelp@oregon.gov
By mail:
Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405
License type: Money transmitter
Pennsylvania customers:
Regulatory agency: Pennsylvania Department of Banking and Securities
- Online: https://www.dobs.pa.gov
- Phone: 800-600-0007 800-722-2657
- Fax: 717-724-6869
By mail:
Pennsylvania Department of Banking and Securities
17 N. 2nd Street, Suite 1300,
Harrisburg, PA 17101
License type: Money transmitter
Puerto Rico customers:
Regulatory agency: Puerto Rico Office of Commissioner of Financial Institutions
- Online: http://http://www.ocif.pr.gov
- Phone: (787) 723-3131
By mail:
Commissioner of Financial Institutions
Attention: COMPLAINTS DIVISION
Office of the Commissioner of Financial Institutions
PO Box 11855
San Juan PR 00910-3855
License type: Money transmitter
Rhode Island customers:
Regulatory agency: Rhode Island Dept. of Bus. Regulation - Div. of Banking
- Online: https://dbr.ri.gov/divisions/banking
- Phone: 401-462-9500
By mail:
Department of Business Regulation Division of Banking
1511 Pontiac Avenue Bldg. 68-1
Cranston, RI 02920
Fax: 401-462-9503
License type: Sale of checks
South Carolina customers:
Regulatory agency: South Carolina Office of the Attorney General
- Online: http://www.scag.gov
- Phone: 803-734-3970
License type: Money transmitter
South Dakota customers:
Regulatory agency: South Dakota Division of Banking
- Online: http://www.dlr.sd.gov/banking
- Phone: 605-773-3421
- Fax: 866-326-7504
By mail:
SD Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
License type: Money transmitter
Tennessee customers:
Regulatory agency: Tennessee Department of Financial Institutions
- Online: http://www.tennessee.gov/tdfi
- Phone: 800-778-4215
- Fax: 615-253-7794
- Email: tdfi.consumerresources@tn.gov
License type: Money transmitter
Texas customers:
Regulatory agency: Texas Department of Banking
- Online: http://www.dob.texas.gov
- Phone: 877-276-5554 (toll-free)
- Fax Number: 512-475-1313
- Email: consumer.complaints@dob.texas.gov
By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
License type: Money transmitter
Utah customers:
Regulatory agency: Utah Department of Financial Institutions
- Online: http://www.dfi.utah.gov
- Phone: 801-538-8830
- Fax: 801-538-8894
By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
License type: Money transmitter
Vermont customers:
Regulatory agency: Vermont Department of Financial Regulation
- Online: http://www.dfr.vermont.gov/banking
- Phone: 833-337-4685
- Fax: 802-828-1477
By mail:
Vermont Department of Financial Regulation Banking Division β Consumer Assistance
89 Main Street
Montpelier, VT 05620-3101
License type: Money transmitter
US Virgin Islands customers:
Regulatory agency: US Virgin Islands Division of Banking
- Online: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation
- Phone: 340-774-2991
License type: Money transmitter
Virginia customers:
Regulatory agency: Virginia Bureau of Financial Institutions
- Online: https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions
- Phone: 804-371-9675, 800-552-7945
- Fax: 804-371-9416
By mail:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640
License type: Money order seller and money transmitter license
Washington customers:
Regulatory agency: Washington Department of Financial Institutions
- Online: http://www.dfi.wa.gov
- Phone: 877-746-4334
- Fax: 360-596-3868
By mail:
Department of Financial Institutions Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
License type: Money transmitter
West Virginia customers:
Regulatory agency: West Virginia Division of Financial Institutions
- Online: http://www.dfi.wv.gov
- Phone: 304-558-2294
- Fax: 304-558-0442
By mail:
Consumer Complaints West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, West Virginia 25302-3542
License type: Money transmitter
Wisconsin customers:
Regulatory agency: Wisconsin Department of Financial Institutions
- Online: http://www.wdfi.org
- Phone: 800-452-3328 608-261-7578
- Fax: (608) 264-7968
By mail:
Department of Financial Institutions Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-804
License type: Seller of checks
Wyoming customers:
Regulatory agency: Wyoming Department of Audit
- Online: http://audit.state.wy.us/banking
- Phone: 307-777-7797
- Fax: 307-777-3555
By mail:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
License type: Money transmitter
Licensed as a Money Transmitter by the New York State Department of Financial Services.
Licensed by the Georgia Department of Banking and Finance; NMLS #920968.
Massachusetts Check Seller License # CS0105, Foreign Transmittal License # FT920968, NMLS # 920968.
Licensed by the Connecticut Department of Banking, NMLS MT-920968.
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