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Diversity and Inclusion: Ria’s Formula for Employee Management
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What’s in a job?
A job can be what happens between taking your first sip of caffeine in the morning and setting down your last cup of coffee at the end of the day.
For many, it’s a routine to follow, a simple service-for-wages transaction.
Ria has revolutionized that concept.
For us working at Ria, a job is much more than working for pay because we understand the value behind our tasks, that what we do helps an important cause.
It’s about integrity, dedication, and comradery.
The importance of diversity and inclusion in the workplace
Companies today understand diversity in the workforce plays a crucial role in their success. However, most don’t know how to manage or make the most of diverse employees.
Hiring professionals from different backgrounds—be it ethnic, social, or educational—gives you perspective. It opens your vision towards new markets and heightens your ability to comprehend, serve and broaden your client base.
However, this only happens if you let your employees work their magic.
Ria’s secret sauce
At Ria, we don’t confine our employees to an assigned box. Instead of being reductive, we promote inclusion by encouraging each person to put their whole self into their work.
True diversity and inclusion entail having the ability to choose projects that are close to our hearts, using our personal experiences to improve the quality of the product or service.
Our customer service and agent support teams are a perfect example of how we allow our diversity to enhance our work.
With 52 nationalities speaking 45 languages, we’re always ready to connect with our customer, no matter where they’re from or from where they’re calling.
Beyond a shadow of a doubt, you know the customer who calls feels comforted and understood.
Why? Simple.
Our customers are speaking in their native tongue to an employee who not only understands them but has also been in their shoes.
In a nutshell, we’re a company run by immigrants for immigrants, so our clients’ needs are close to our hearts.
Our day-to-day
Every morning, we come in ready to make the most our unique skillsets, and the energy in the office ensures we stay that way until we clock out.
Every partnership we secure, every new location we manage to snatch, it doesn’t just mean personal gratification.
It means we’re reaching a community in need of remittance services. It means we’re making it easier and faster for our customers to help their loved ones.
We do good, honest work driven by the desire to do right by our customers.
We’re inclusive in every sense of the word, be it in our offices, in our stores, or with our customer base.
For many, diversity and inclusion are just concepts. At Ria, it’s our reality.
Care to join us? Check out our careers page.
About the author
Gabrielle van Welie
Gabrielle van Welie is Ria's Global Content Manager. Originally from Dominican Republic, she specializes in the cultural impact of remittances and migration across the globe.
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