Ria Money Transfer Privacy Policy American Express Serve®

Welcome to Dandelion Payments, Inc., dba Ria Money Transfer ("Ria") privacy policy for the American Express Serve Cash Pickup Powered by Ria. Protecting your privacy is very important to us. Therefore the intent of this policy is to inform you about our collection and use of your information. This policy is applicable to all Ria consumers transferring money through the American Express Serve Mobile app or website.

In order to provide services, Ria uses, collects and may disclose certain personal and nonpersonal information we receive from you (via our service providers acting on our behalf) on registration or transaction forms about you and the beneficiary of the fund transfer, such as name, address, and phone number, and financial account information. We also receive information about your transactions with us or others. In addition, depending on the services requested and/or the amount of your money transfer, Ria, through service providers acting on our behalf, may also collect and may disclose personal and nonpersonal information, such as date of birth, Social Security number or other identifying number (including type, issuer, and expiration date), and any other information necessary to verify and process the request.

We (or our service providers acting on our behalf) may collect Personal Information about your use of our Services. This information may include information that may identify you as well as statistical information that does not identify you.

The use of your information is subject to this Privacy Policy and our Terms of Service. The provisions contained here supersede all previous notices or statements regarding our privacy practices. We may use your contact information, including your email and telephone number, to respond to your inquiries or to provide you information about our Services or your account.

Ria does not disclose nonpublic personal information about its consumers or former consumers to anyone, except as permitted by law. The law permits disclosure of nonpublic personal information to unaffiliated third parties, for example, (1) where it is necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with the servicing or processing of a financial product or service requested or authorized by the consumer, (2) where it is released to protect the confidentiality or security of our records pertaining to our consumers, the services or products we offer, or the transactions we process or handle, (3) to protect against or prevent actual or potential fraud, identity theft, unauthorized transactions, claims or other liability, as well as for resolving consumer disputes or inquiries, (4) to comply with federal, state or local laws or regulations or other legal requirements, such as subpoenas or other legal processes, or (5) if you request or authorize it. This list of examples of the types of sharing of information that is permitted by law is not meant to be comprehensive, but provides you with some basic information on some of the types of sharing permitted by law.

Ria does not sell or exchange consumer lists or consumer information for marketing purposes. Ria does not use information provided by Ria consumers transferring money through the American Express Serve Mobile app or website for marketing purposes.

Safeguards to Protect Privacy

Ria takes precautions to protect the information of its consumers. We maintain physical, electronic and procedural safeguards in an effort to secure your nonpublic personal information. When you enter sensitive or private consumer information, the information is encrypted and protected. Ria’s database of consumer information resides on Ria’s servers behind various firewalls to protect against loss, misuse, theft, and unauthorized modification, deletion, or alteration of the information contained in the database.

Ria has taken preventative measures to restrict access to sensitive data and private information. Only those employees and agents who need to know that information to provide services related to the processing of fund transfers are granted access to personal information. Although Ria measures conform to those of the industry, Ria makes no claim or warranty as to the security or impenetrability of Ria’s system under unusual circumstances or its resilience to future sophisticated attacks.

Safe Harbor Principles

Ria adheres to the Safe Harbor Principles issued by the United States Department of Commerce and accepted by European Data Protection Authorities for the protection of personally identifiable information and personal data received from the European Union. For further information on Safe Harbor, please go to www.ecfr.gov.


If you have any questions regarding this Privacy Policy, contact us at 1-877-443-1399.

7000 Village Dr. Ste 200, Buena Park, CA 90621