Ria Money Transfer Mobile Application - Terms and Conditions 

Posted on November 14, 2023

INTRODUCTION 

IME (M) Sdn Bhd (Registration No. 200101027074 (562832-V)), a company incorporated in Malaysia with its main business address at East High Zone, Unit 38-02, Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia is licensed for the provision of money transfer services and trades under the name 'Ria' and/or 'Ria Money Transfer' (hereinafter “Ria”, “we”, “our” or “us”).

It is important that you to read and understand these terms and conditions (“Terms and Conditions”) before you accept them. These Terms and Conditions are applicable to and available on the Ria Money Transfer mobile application managed by Ria and/or any other company within Our Group (the “Ria Money Transfer App”). They explain many of your responsibilities to us and our responsibilities to you, how and when our agreement with you can be terminated and the extent of our liability to you. Further information is available under the ‘FAQ’ section on the Ria Money Transfer App. 

BY COMPLETING AND CONSENTING TO THE INFORMATION REQUIRED TO MAKE A PAYMENT TRANSACTION AND BY ACCEPTING THESE TERMS AND CONDITIONS, YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE DO NOT USE ANY OF OUR SERVICES IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS ARE A LEGALLY BINDING AGREEMENT AND IT IS IMPORTANT THAT YOU TAKE THE TIME TO READ THEM CAREFULLY. 

CONSUMER FRAUD ALERT: WIRING MONEY IS JUST LIKE SENDING CASH. PROTECT YOURSELF FROM FRAUD BY SENDING MONEY ONLY TO PERSONS YOU KNOW OR CAN OTHERWISE VERIFY TO BE TRUSTWORTHY. CLICK HERE TO LEARN MORE ABOUT SENDING MONEY SAFELY WITH RIA. IF YOU BELIEVE YOU ARE THE VICTIM OF FRAUD OR A SCAM, PLEASE CONTACT US IMMEDIATELY AT 1800 88 2077 OR BY EMAIL TO MY_support@riamoneytransfer.com AND CONTACT YOUR LOCAL LAW ENFORCEMENT AUTHORITIES.

1. OUR SERVICES 

1.1 These Terms and Conditions govern the provision of Our Service, consisting of the execution of Payment Transactions initiated by you through the Ria Money Transfer App. These Terms and Conditions shall apply to your use of the Ria Money Transfer App where you instruct us to perform, and we agree to perform for you, any of Our Service, including all content, functionality and services offered through it. 

1.2 Our obligations under these Terms and Conditions are conditional upon our acceptance of you as a user, which is at our sole discretion and we reserve the right to decline to provide Our Service to you without specifying a reason. You must promptly provide all information and documentation which we may request from you at any time to enable us to comply with any legal requirements relating to Our Service, including as required by anti-money laundering and anti-terrorist financing regulation, and you consent to us contacting you for these purposes. 

2. DEFINITIONS 

2.1 These Terms and Conditions use the following definitions: 

(i) “Bank Card” means a Visa or MasterCard credit card, or a debit card 

(ii) “Bank Transfer” means the method of payment where you instruct your bank to send money or payment directly, or through a third-party payments company engaged by Ria  for the purpose of facilitating your payments for Our Services, to Ria’s bank accounts.

(iii) "Business Day" means Monday to Friday excluding Bank Holidays and Public Holidays, in Malaysia

(iv) “Card Issuer” means the issuer and owner of a Bank Card 

(v) “Our Group” is defined in clause 20 below 

(vi) "Our Service" means the money transfer services which we provide through the Ria Money Transfer App 

(vii) "Paying Agent" means a natural person or a legal entity acting as a third-party provider of payment services or an agent acting on our behalf or on behalf of an affiliate in Our Group who pays out a Payment Transaction initiated by you to a Recipient in the destination country identified by you 

(viii) "Payment Order" means all instructions submitted by you to us requesting the execution of a Payment Transaction 

(ix) "Payment Transaction" means the transfer of money to a Recipient 

(x) "Recipient" means the individual designated by you as the receiver of the Payment Transaction who is a natural person and acceptable to us, and who receives the money transfer via a designated Paying Agent, by bank transfer to the bank account of such designated individual or via our home delivery service (where applicable) 

(xi) "Ria Money Transfer App" is defined in the paragraph headed ‘Introduction’ above 

(xii) The terms "you", "your", "yours" and "user" mean you, the person who is contracting with us using the Ria Money Transfer App for the provision of Our Service 

3. FORMATION OF CONTRACT 

Each Payment Transaction which we perform for you is a separate contract which incorporates these Terms and Conditions. At no time is a framework agreement concluded between you and us which obligates us to execute subsequent Payment Transactions. You shall inform the Recipient of the Payment Transaction accordingly. 

4. CHANGES 

4.1 We may amend these Terms and Conditions from time to time, for example in order to comply with changes in the law or regulatory requirements or due to changes in market conditions. 

4.2 If we make any change to these Terms and Conditions, we will do so by email and/or by placing the revised version of these Terms and Conditions on the Ria Money Transfer App. We will also inform you of the date from which any change is to take effect (the “Effective Date”). 

4.3 Changes that we make to these Terms and Conditions will normally only apply to Payment Orders entered into after the Effective Date but will also apply to Payment Orders entered into before the Effective Date where we are required to do so by law or regulatory requirements. In any event, and for the avoidance of doubt, the updated version of these Terms and Conditions shall supersede any previous version. 

4.4 We do not guarantee that the Ria Money Transfer App or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Ria Money Transfer App for business and operational reasons. We will try to give you reasonable notice (for example by posting a message on the Ria Money Transfer App) of any scheduled suspension or withdrawal. 

5. ACCESS TO OUR SERVICE 

5.1 By using the Ria Money Transfer App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract with us. If it comes to our attention through reliable means that a user is under 18 years of age, we will cancel that user’s account and delete all information regarding such user from our system and records. 

5.2 You must have a valid user account in order to use Our Service (“user account”). You can apply through the Ria Money Transfer App to establish a user account by entering your personal information and a password, and confirming your acceptance of these Terms and Conditions. If we accept your application, we will establish your user account and activate it for use to access Our Service, subject to the limitations set forth in these Terms and Conditions. All information that you provide will be stored in your user account and maintained by us and/or certain companies engaged by us or our Group to provide Our Service. 

5.3 You will be able to access Our Service via the Ria Money Transfer App by correctly entering your user name and password (together your “User ID”) but in no other circumstances. Your User ID is strictly confidential, personal and non-transferable. It is your responsibility to ensure you keep your User ID and any other security features associated with your access to the Ria Money Transfer App (including any Payment Order details) safe and secure. NEVER SHARE YOUR USER ID WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! If you become aware or have any suspicion that your User ID is no longer confidential or has been compromised in any way, you must contact us immediately by telephone at: 1800 88 2077 or by email to: MY_support@riamoneytransfer.com . Any undue delay in contacting us may affect the security of Our Service and/or result in you being liable for any losses. 

5.4 Once you have informed us of the unauthorised use of your User ID we will take all necessary action to prevent any further use of this information. We will inform you of such steps after having taken them and provide the reasons for taking such steps unless we are prevented from doing so for legal reasons. Taking these steps do not make us liable for any loss or damage caused as a consequence of your failure to comply with your duties under these Terms and Conditions. However, you may be entitled to the reimbursement or credit of a certain amount from your Card Issuer if your Bank Card or your bank account have been used in a fraudulent manner. Subject to relevant law and regulations, you will be responsible for damages caused to us as a consequence of the unauthorised use of your User ID. 

5.5 We reserve the right to disable your User ID at our sole discretion for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions. 

6. REQUIRED HARDWARE AND SOFTWARE 

6.1 You must provide and/or obtain any equipment or telecommunication lines including a computer or device and an operating system and a printer to print out and retain records on paper, in electronic storage or on other durable medium, as may be necessary for you to use Our Service. You acknowledge that certain software and equipment used by you may not be capable of supporting certain features of Our Service. You should print out and retain a copy of all of the notices, disclosures and statements we send to you electronically. 

6.2 To access and keep notifications, disclosures and statements which are provided electronically, you must have: 

(i) A device which operates on a platform with the quality of the Android or iOS environment, or higher 

(ii) An internet connection 

(iii) A current version of Android 4.4 (or higher) or iOS 8 (or higher) 

(iv) A device and operating system capable of supporting all of the above 

6.3 We reserve the right to discontinue support of a current version of software if, in our opinion, it suffers from a security or other flaw that makes it unsuitable for use with Our Service. By "current version", we mean a version of the software that is being supported and is compatible with the Ria Money Transfer App at any given time. 

6.4 We reserve the right, at our sole discretion, to communicate with you via post. 

6.5 We are not responsible for the content, policies, goods or services of any other persons or websites linked to or accessible via the Ria Money Transfer App. The existence of any link to any other mobile application or website does not constitute an endorsement of, or association with, any such mobile application, website or any person operating any such mobile application or website. Any reliance on any content, policies or services of any other persons, mobile applications or websites is at your sole risk. Any queries, concerns or complaints concerning such mobile applications or websites should be directed to the persons responsible for their operation. 

6.6 You may bookmark the Ria Money Transfer App or add it to your favourites, but you must not create a link to any part of the Ria Money Transfer App or in any way suggest any form of association, approval or endorsement on our part where none exists. 

7. ISSUE OF PAYMENT ORDERS 

7.1 Subject to these Terms and Conditions you will be able to use Our Service by logging into the Ria Money Transfer App and giving us your Payment Orders. Our Service is available for Payment Transactions to a wide choice of destination countries and in a wide choice of currencies as set out from time to time on the Ria Money Transfer App. 

7.2 Payment Orders must include such information, as we determine from time to time, required to provide Our Service to you including (but not limited to) the following information: 

(i) name and other details identifying the Recipient 

(ii) destination country of the Payment Transaction 

(iii) amount and currency of the Payment Transaction; and 

(iv) in case of a Payment Transaction to a Recipient’s bank account, the International Bank Account Number (“IBAN”) when such bank account has an IBAN code, or the bank account number as corresponds in each case. 

7.3 We will only accept a Payment Order which is given to us through the Ria Money Transfer App. Your instruction to perform a Payment Transaction will be treated by us as your consent for us to proceed with, and our authorisation to, perform that Payment Transaction. 

7.4 Further information and explanation about the steps you need to take to ask us to perform a Payment Transaction for you will be given to you when you ask us to do this and can be found under the “FAQ” section of the Ria Money Transfer App. 

7.5 Payment method

Where applicable, we may accept payment by Bank Card or by Bank Transfer as the designated method of payment to us for the execution of your Payment Transaction and the customer fee we charge for the Payment Transaction. You must: 

(i) (a) by Bank Card: authorise your Card Issuer to transfer the funds required by us for the Payment Transaction so that: (a) such funds are charged to the account linked to your Bank Card; and (b) we receive an authorisation from the Card Issuer and subsequently receive the funds required by us to proceed with the Payment Order; or (b) by Bank Transfer: authorise your bank to transfer the funds required by us for the Payment Transaction so that: (a) such funds are debited from your account; and (b) we receive the funds required by us to proceed with the Payment Order; and

(ii) ensure that your method of payment has sufficient funds or credit available and received by us in time to enable us to proceed with the Payment Order; 

(iii) ensure that we have received the funds we tell you are required to proceed with the Payment Transaction before we execute your Payment Order. This sum must be immediately available to us in cleared funds and made by your Bank Card or by Bank Transfer from your bank account. 

7.6 We do not provide credit and are not able to advance any funds to cover any part of a Payment Transaction. 

7.7 You acknowledge and agree that all Payment Transactions authorised by you are subject to all applicable laws. 

7.8 Your Card Issuer and/or your bank or credit institution will also have terms and conditions that apply to your use of your Bank Card or Bank Transfer services, or bank account and you must refer to such agreement(s) when providing the funds required for the Payment Transaction to proceed as such terms and conditions may include the application of fees and charges and other provisions imposed by your Card Issuer and/or your bank or credit institution. 

8. CURRENCY EXCHANGE 

8.1 If you ask us to execute a Payment Transaction in a currency other than Malaysian Ringgit, we will apply an exchange rate in addition to any service charge and we will tell you what that exchange rate is. 

8.2 For further information about the price calculator (setting out available currencies and countries and exchange rates), payout locations and customer fee and exchange rates, please consult the FAQ section on the Ria Money Transfer App. 

9. PAYMENT TRANSACTION EXECUTION 

9.1 Our Service provides various options by which a Payment Transaction is received, including cash at a Paying Agent, direct to a bank account or via our home delivery service, where available. 

9.2 Collection of a Payment Transaction via a Payment Agent 

If we receive a Payment Order together with the necessary cleared funds to be transferred and the fees associated with the Payment Transaction prior to the close of business on a Business Day, the Payment Order will be deemed to have been received by us on that Business Day (“Day of Receipt”). If a Payment Order is received by us after closure of business on a Business Day or on a day that is not a Business Day, the Payment Order will be deemed to have been received on the next Business Day immediately following receipt of the Payment Order. 

9.3 Subject to relevant laws and regulations, we shall proceed with the execution of the Payment Order and make funds available to the Recipient at the latest by the end of such Business Day following the Day of Receipt. 

9.4 For regular Payment Transactions the funds are normally available for collection within a few minutes, subject to the business hours of the respective Paying Agent, where applicable. For some countries, Our Service may be delayed or other restrictions may apply. If you require further information, please contact our customer service team, the contact details of whom are in clause 25 of these Terms and Conditions. 

9.5 To collect a Payment Transaction from a Paying Agent, the Recipient must provide all details about the Payment Transaction required by us (“Collection Details”). The Recipient must also provide photographic evidence of identity and, in some instances, further information and/or documentary evidence as required by us or local laws and regulations. The acceptable forms of evidence of identity differ depending on the country in which the funds are to be collected. 

9.6 YOU MUST NOT GIVE ANY OF THE COLLECTION DETAILS (REDACTED OR OTHERWISE) TO ANYONE OTHER THAN YOUR CHOSEN RECIPIENT. YOU MUST ALSO DO ALL YOU REASONABLY CAN TO ENSURE THAT NO ONE, OTHER THAN YOUR CHOSEN RECIPIENT, CAN OBTAIN THE COLLECTION DETAILS OR ANY PART OF THEM. IF YOU DIRECTLY OR INDIRECTLY DISCLOSE ANY COLLECTION DETAILS TO ANYONE OTHER THAN YOUR CHOSEN RECIPIENT, WE WILL NOT BE LIABLE IF WE PAY THE FUNDS TO SOMEONE OTHER THAN THE RECIPIENT, WHO GIVES THE PAYING AGENT THE COLLECTION DETAILS AND, WHAT THE AGENT BELIEVES TO BE VALID EVIDENCE OF IDENTIFICATION. 

9.7 For a Payment Transaction which is to be paid to the Recipient’s bank account, the funds will be made available to the Recipient at the latest by the end of the fourth Business Day after the Day of Receipt. 

9.8 Banking practices may vary from bank to bank, and the destination country in which the funds are to be credited. For more information on when a Payment Transaction will be credited to such an account, you will need to contact the Recipient’s account provider.

9.9 Once a Payment Order is received by us it shall be irrevocable except to the extent that it may be withdrawn by you as provided for in relevant laws and regulations and as set out in clause 17. 

9.10 If we execute a Payment Order based on incorrect details you provided, we will not be liable for any losses incurred, although we will attempt to assist in the recovery of the payment amount and we reserve the right to charge you a fee to cover our reasonable costs for doing this. 

9.11 Once a Payment Order has been accepted by us in accordance with these Terms and Conditions, we will provide you with the following information in electronic format, without undue delay: 

(i) a reference number enabling you to identify the Payment Transaction and the Recipient 

(ii) the amount of the Payment Transaction stated in the currency used in the Payment Order 

(iii) confirmation of any customer fees and/or costs related to the Payment Transaction that you must pay to us 

(iv) the exchange rate used by us to execute the Payment Transaction and the amount of the Payment Transaction after this currency conversion (if a Payment Transaction involves currency exchange) 

(v) the date we received the Payment Order 

9.12 When a Payment Transaction has been confirmed you will automatically receive an e-mail notification at the address you provided. Once the Payment Transaction has been executed by us, you will also receive e-mail notifications at the address you provided to us confirming (i) when the funds have arrived and (ii) if applicable, when the funds have been collected by the Recipient. 

9.13 If a Payment Transaction has not been paid to a Recipient within a minimum of 15 days to a maximum of 30 days (depending on the country in which the funds are to be collected and the Paying Agent involved in the Payment Transaction – please contact our customer service for more information), we will automatically cancel the Payment Transaction and notify you accordingly. Thereafter, the funds comprising the Payment Transaction will not be available for collection by the Recipient and will be held by us on trust until we are able reimburse the same to you (which shall be via the same payment method you used to fund the Payment Transaction). 

10. UNAUTHORISED PAYMENT TRANSACTIONS 

10.1 We may be liable to you if we perform a Payment Transaction for you that you did not authorise us to perform. 

10.2 Where you believe we may have performed a Payment Transaction that you did not authorise, you should let us know as soon as possible via the contact details set out at clause 25 below. 

10.3 Subject to clause 10.4 below, where we have performed such a Payment Transaction, and unless there are circumstances preventing us from doing so, we will immediately refund to you in full the amount of that Payment Transaction within 7 days of cancellation. 

10.4 You will not be entitled to any such refund: 

(i) if you do not inform us by notice in writing without undue delay on your becoming aware that an unauthorised Payment Transaction may have occurred, and in any event not later than 2 weeks after the date on which the unauthorised Payment Transaction was made; or

(ii) if the Payment Transaction was authorised by you. 

10.5 You will be liable to us for all losses which we suffer or incur relating to any fraud or fraudulent activity by you at any time. 

11. NON-EXECUTION OR FAULTY EXECUTION OF PAYMENT TRANSACTIONS  

11.1 We may be liable to you if we fail to perform or incorrectly perform any Payment Transaction that you authorised us to perform. Where you believe we may have failed to perform or incorrectly have performed such a Payment Transaction, you should let us know as soon as possible and, if you request, we will make immediate efforts to investigate the matter and let you know the outcome of our investigation. 

11.2 Subject to clause 11.3 below, where we have failed to perform or have incorrectly performed a Payment Transaction, we will without undue delay make good and correct the error and deliver the amount of the unperformed or incorrectly performed Payment Transaction as originally instructed. 

11.3 You will not be entitled to the remedy mentioned above: 

(i) if you do not inform us by notice in writing without undue delay (and in any event not later than 2 weeks after the date on which the incorrect Payment Transaction was performed) on your becoming aware of our failure to perform a Payment Transaction authorised by you or incorrect performance by us of a Payment Transaction authorised by you may have occurred; 

(ii) if we are able to show that the authorised amount was received at the appropriate time by the Recipient; or 

(iii) if the failure to perform or incorrect performance was due to you providing us with incomplete or incorrect information or was otherwise due to your fault. 

11.4 We will have no liability to you for failure to execute, or any incorrect execution of, a Payment Transaction where the reason was our refusal to proceed with that Payment Transaction or any part of it. 

12. FEES 

12.1 Use of Our Service will incur a customer transaction fee which will be charged to the Bank Card or included in the Bank Transfer you identify as the payment method for your Payment Transaction, customer fee and any other costs as provided in these Terms and Conditions. 

12.2 Before execution of a Payment Order we shall provide information to you regarding the fee and any applicable exchange rates, which will be displayed in the order preview section of the Ria Money Transfer App. 

12.3 In addition to any fees charged by us, a Payment Transaction may be subject to other fees, costs and exchange rates payable to other parties, by you or by your Recipient, for example banks and other payment institutions or Paying Agent involved in the Payment Transaction as well as deductions that may apply (for example for tax) as required by, including but not limited to, the authorities of the destination country of the Payment Transaction. The amount that we deduct will be no more than the amount of our legal responsibility. 

12.4 If you use your mobile phone in connection with a Payment Transaction, you will also be responsible for any fees that your service provider may charges, such as fees for SMS, data services. 

13. SET OFF 

You agree that we may set off any amount you owe us against any sums owed by us to you. 

14. PAYMENT TRANSACTION RESTRICTIONS

14.1 We reserve the right, at our sole discretion to: (i) refuse to process a Payment Transaction; (ii) limit the amount of a Payment Transaction; (iii) require you to provide additional information to complete a Payment Transaction; and/or (iv) take reasonable measures with respect to a Payment Transaction where in our opinion this is necessary to comply with applicable laws and regulations including where we have concerns about the identity of persons involved in the Payment Transaction. 

14.2 Notwithstanding any prior agreement to initiate a Payment Transaction, we may, in our sole discretion also refuse to proceed with a Payment Transaction in circumstances which include (but are not limited to) where: 

(i) the intended Recipient is anyone other than a natural person 

(ii) we are required to do so under applicable anti-money laundering or terrorist financing legislation and/or where we know or suspect the Payment Transaction may be unlawful (including for instances of fraud) 

(iii) you have failed to provide us with sufficient, satisfactory and reliable evidence of your identity or any other information we require in relation to a Payment Transaction 

(iv) we know or suspect that the Payment Order requested by you contains errors, is forged or is unauthorised 

(v) you have provided us with wrong or incomplete information, or we do not receive Payment Order information in a timely manner in order to guarantee the timely execution of the Payment Transaction 

(vi) you have failed to provide us with the cleared funds (including any associated fees) required to execute the Payment Transaction 

(vii) your Card Issuer does not authorise the use of your Bank Card to pay for the Payment Transaction and our fees 

(viii) your bank does not authorise the Bank Transfer to pay for the Payment Transactions and our fees

(ix) you are in breach of an obligation under these Terms and Conditions, including an obligation to pay our fees. 

14.3 We reserve the right not to accept or allow payments from or to, either directly or indirectly, certain countries which we have determined, acting in our sole discretion, are high risk to our business or involve a higher level of complexity for us in carrying out our anti-money laundering or anti-terrorist financing legislation transaction monitoring process. 

14.4 We further reserve the right to request additional information from you, including information about the Recipient, where payments are to be made to certain countries. 

14.5 If we refuse to proceed with the execution of a Payment Order in accordance with these Terms and Conditions we will tell you prior to the end of the Business Day following receipt of the Payment Order. 

Where it is possible and lawful for us to do so, we will provide the reasons for our refusal to proceed with your Payment Order. In cases where you have provided incorrect information or omitted to provide information, we will explain how to rectify the situation. 

14.6 Our Service is offered only for your personal Payment Transaction needs and you agree not to use or attempt to use or allow any third party to use Our Service for any other purpose including commercial purposes or promotion of products and services whether directly or indirectly. You further agree not to use Our Service on behalf of any other party. 

14.7 Our Service is subject to such transactional restrictions as we may from time to time in our sole discretion impose, including as to the maximum amounts to be transferred, destination countries and available currencies. 

15. TERMINATION 

15.1 We may terminate these Terms and Conditions and/or suspend Our Service to you immediately: 

(i) where you do not provide us with all the details we require to perform a Payment Transaction 

(ii) where it becomes unlawful for us to continue to provide you with Our Service or we are required to do so by law, by any court of competent jurisdiction or by any governmental or regulatory body which authorises us to perform Our Service 

(iii) following a material breach by you of any of these Terms and Conditions or in the event that we discover or have reasonable cause to suspect any crime, fraud, fraudulent activity or money laundering by you 

(iv) in the event that you die, become of unsound mind, become unable to pay your debts as and when they fall due, a petition in bankruptcy is presented against you, you are declared bankrupt, you become insolvent, you enter into an individual voluntary arrangement or go into liquidation or are subjected to any similar event 

(v) as provided for in clause 18 (Circumstances beyond our Control). 

15.2 The provisions of this clause 15 (Termination) and clauses 18 (Circumstances beyond our Control), 21 (Personal Data Protection), 22 (Limitation of Liability), 27 (Applicable Law and Jurisdiction), 28 (Third Party Rights) and 33 (Entire Agreement) shall survive the termination or expiry of these Terms and Conditions for any reason.

16. ACCEPTABLE PURPOSE 

16.1 We reserve the right, in our sole discretion, to impose ‘acceptable purpose’ terms in relation to the provision of Our Service including the prohibition of certain categories of Payment Orders. 

16.2 If any Payment Transaction is conducted or attempted to be conducted in breach of the acceptable purpose prohibitions applicable from time to time we reserve the right to reverse the Payment Transaction and/or close or suspend your use of Our Service and/or report the transaction to the relevant law enforcement agency and/or claim damages from you. 

17. RIGHT TO RESCIND OR CANCEL A PAYMENT TRANSACTION & REFUND

17.1 Where you have authorised us to perform a Payment Transaction, we will proceed with that Payment Transaction unless: 

(i) you provide us with clear instructions that you wish to rescind the Payment Order by contacting our customer service team whose details are specified in clause 25 of these Terms and Conditions and, in all cases; 

(ii) we agree in writing with you that we will not do so, 

(together a “Cancellation”).

17.2 For the avoidance of doubt, we will not accept any Cancellation if: 

(i) the Payment Transaction has already been paid out to your Recipient 

(ii) your instructions are unclear;  

(iii) if any Cancellation instruction is received by us after business hours on the last Business Day before the day that Payment Transaction is due to take place; or

(iv) the Payment Transactions has already been processed and sent, where your instruction is to pay the Payment Transaction into your Recipient’s bank account.

17.3 Notwithstanding the above, if you provide us with clear Cancellation instructions, other than in the circumstances described above where we will not accept a Cancellation, we will attempt to cancel the Payment Transaction. We will not however be liable for any losses incurred and we reserve the right to charge you a fee to cover our reasonable costs for a Cancellation. 

17.4 Refund Information

(i) Unless Payment Transaction has already been paid out to your Recipient, and to the extent permitted by law, if you request a refund of your Payment Transaction (or your Payment Transaction is cancelled), we will refund you the principal Payment Transaction amount (at our Exchange Rate at the time you made the Payment Transaction) on the condition that you provide Ria with a copy of a valid receipt and present valid identification. A receipt is not valid unless the corresponding transaction is processed through our system and contains the computer-generated imprint of the relevant information, including but not limited to the correct receipt/order number.

(ii) To the extent permitted by law, we will not refund the customer fees if the Payment Transactions is stopped or otherwise cancelled at your request or due to your breach of these Terms and Conditions.

(iii) You acknowledge and agree that a request for refund must be made within 2 years from the date of the Payment Transaction.

(iv) To request for refund, please contact us by telephone at: 1800 88 2077 or by email to: MY_support@riamoneytransfer.com

18. CIRCUMSTANCES BEYOND OUR CONTROL 

We do not assume any liability if we are unable to perform any of our obligations to you or our performance of any of our obligations is delayed due to any circumstances outside of our reasonable control, including (without limitation) any industrial action, labour dispute, act of God, fire, flood or storm, war, riot, civil commotion, siege, security alert, act of terrorism or any resulting precautionary measures taken, act of vandalism, sabotage, virus, malicious damage, compliance with any statute, statutory provision, law, governmental or court order, the actions or instructions of the police or of any governmental or regulatory body which authorises us to perform Our Service, cut or failure of power, failure of equipment, systems or software or internet interconnectivity or the occurrence of any extraordinary fluctuation in any financial market that may materially adversely affect our ability to perform Our Service, or our obligations under applicable laws and regulations. If any of these circumstances occur then these Terms and Conditions will be suspended for the period during which the circumstances continue or, at our discretion and in order to protect both you and us, we may terminate these Terms and Conditions. 

19. NOTIFICATIONS AND ELECTRONIC COMMUNICATIONS 

19.1 Scope of your consent to receive electronic notifications and communications

As part of your relationship with us, you may receive notifications and communications in writing related to Our Service. In light of our commitment to protecting the environment and to facilitate the use of Our Service, such notifications and communications will be carried out in electronic form. To this end, and to the extent permitted by applicable laws at any given time, you agree to receive in electronic format all information that we would otherwise be required to provide to you in paper form, including, but not limited to: (i) legally required disclosures, notices and other communications associated with your access to or use of our Service, including information about fees or charges and any and all legally required pre and post Payment Transaction disclosures; (ii) confirmation regarding collection and/or receipt of a Payment Transaction; (iii) these Terms and Conditions, any updates or changes in these Terms and Conditions and other informational mailings regarding the same; (iv) customer service communications; (v) privacy policies and notices; (vi) information regarding the debiting or charging, as applicable of your selected payment method; (vii) any and all legally required error resolution policies, and responses to claims filed in connection with your access to or use of Our Service (viii) any other communications related to your access to and/or use of Our Service, and (ix) with your consent, marketing and other promotional communications. 

19.2 Keeping your e-mail and any electronic address current with us 

You must keep your e-mail address and any other electronic address and contact details (including your mobile telephone number), current in the Ria Money Transfer App. 

19.3 In order to ensure that we are able to provide notices, disclosures and statements to you electronically, you must notify us of any change to your e-mail or other electronic address and your mobile telephone number. You may update the e-mail address and mobile telephone number that we have on record for you through the Ria Money Transfer App. 

20. INTELLECTUAL PROPERTY 

20.1 Our Service and the Ria Money Transfer App, its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, graphics, video and audio, and the design, selection and arrangement thereof), are owned by us, the Euronet Worldwide Inc. group (a group to which we belong) (“Our Group”) and/or our/their licensors or other providers of such material. They are protected by Malaysian, and international laws governing copyright, trademark, patent, trade secret and other intellectual property or proprietary rights and remain the property of us, Our Group and any relevant third party licensors. 

20.2 You are permitted to use the Ria Money Transfer App and our Service solely for your personal, non-commercial use. You must not: 

(i) copy, modify, create derivative works of, publicly show, publicly display, republish, download, store or transmit any of the material on our site, except to: (a) save copies of such materials temporarily in “Random Access Memory”; (b) store files that are automatically cached by your web browser for display enhancement purposes; and/or (c) print a reasonable number of pages of the Ria Money Transfer App for a permitted use 

(ii) modify copies of any materials from the Ria Money Transfer App or delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site 

(iii) use any images, graphics, video or audio from the Ria Money Transfer App separately from any accompanying text 

(iv) reproduce, sell or exploit for any commercial purposes any part of the Ria Money Transfer App, access to the Ria Money Transfer App or use of the Ria Money Transfer App or any services or materials available through the Ria Money Transfer App. 

20.3 If you print, copy, modify, download or otherwise use any part of the Ria Money Transfer App in breach of the Terms and Conditions, your right to use the Ria Money Transfer App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in the Ria Money Transfer App or any content on the site is transferred to you, and we, our licensors, along with any of the companies that form part of Our Group and their licensors, all reserve all rights not expressly granted. Any use of the Ria Money Transfer App not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark and other laws. 

21. PERSONAL DATA PROTECTION 

Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you otherwise provide or have provided to us. By using the Ria Money Transfer App, you consent to such processing and you represent and warrant that all data provided by you is accurate. Our Privacy Policy is available by clicking on the “Privacy Policy” link on the Ria Money Transfer App. 

22. LIMITATION OF LIABILITY 

22.1 Our total liability to you in connection with a Payment Transaction is limited to the full amount of the Payment Transaction together with any charges for which you may be responsible and any interest which you may be required to pay as a consequence of any non-performance or incorrect performance by us of the Payment Transaction. 

22.2 If we contravene any requirements imposed on us by relevant laws and regulations (that may set out certain obligations on us as provider of Our Service, including relating to unauthorised, unperformed and incorrectly performed Payment Transactions), we will not be liable to you if such contravention is due to abnormal and unforeseeable consequences beyond our control, the consequences of which would have been unavoidable despite all efforts by us to the contrary or where this is due to other obligations imposed on us under other provisions of applicable laws and regulations. 

22.3 Notwithstanding any other provision in these Terms and Conditions we do not exclude our liability for death or injury caused by our negligence or the negligence of our employees or agent, fraudulent misrepresentation or any other liability which may not be excluded under applicable law. 

23. RESPONSIBILITY FOR LOSSES 

You shall be responsible for any losses, expenses or other costs incurred by us, our Group, affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) which result from your breach of these Terms and Conditions, including, without limitation, any use of the Ria Money Transfer App content or Our Service other than as expressly authorised in these Terms and Conditions or your use of any information obtained from the Ria Money Transfer App, or your negligence, fraud or wilful misconduct. 

24. DISCLAIMER OF WARRANTIES 

24.1 You must not misuse the Ria Money Transfer App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Ria Money Transfer App, the server on which the Ria Money Transfer App is stored or any server, computer or database connected to the Ria Money Transfer App. You must not attack the Ria Money Transfer App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the communications, multimedia, cybersecurity, cybercrime, computer misuse or computer crimes  and other applicable laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Ria Money Transfer App will cease immediately. 

24.2 Your use of the Ria Money Transfer App, its content and Our Service is at your own risk. Insofar as is permitted in law: (a) the Ria Money Transfer App, its content and Our Service obtained through the Ria Money Transfer App are provided on an "as is" and "as available" basis, without any representations, warranties or guarantees of any kind, either expressed or implied; and (b) neither we nor any person associated with us makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, timeliness or availability of the Ria Money Transfer App. Without prejudice to the foregoing, except to the extent required by law, neither we nor anyone associated with us represents or warrants that the Ria Money Transfer App, its content or any services or items obtained through the Ria Money Transfer App will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that the Ria Money Transfer App or the server(s) that makes it available are free of viruses or other harmful components or that the Ria Money Transfer App or any services or items obtained through the Ria Money Transfer App will otherwise meet your needs or expectations. By means of this clause 24.2, we hereby disclaim all warranties of any kind, either express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. 

25. INQUIRIES OR COMPLAINTS 

25.1 We value all our customers and take our obligations seriously. You may contact our customer service team in relation to Our Service and Ria Money Transfer App by telephone on 1800 88 2077, or by email to: MY_support@riamoneytransfer.com or by post to Ria Customer Service, East High Zone, Unit 38-02, Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur. 

25.2 We have established internal procedures for investigating any complaint that may be made against us. In accordance with our complaints procedure, any complaint you may make must be made by telephone to 1800 88 2077, or by email to: MY_support@riamoneytransfer.com

25.3 If you would like further details of our complaints policy refer to the Complaints Policy on the Ria Money Transfer App. If you are still dissatisfied following our response to any complaint, you have a right to refer your complaint to i) the Bank Negara Malaysia (“BNM”) at 1300 88 5465 or through BNM’s eLINK web form at: https://telelink.bnm.gov.my/; or 2) Ombudsman for Financial Services (OFS) within six months from the date of our decision at 03-2272 2811 or email to enquiry@ofs.org.my. OFS is a non-profit organization and functions as an alternative dispute resolution channel to resolve disputes between its members who are the financial service providers, licensed or approved by BNM and financial consumers. The procedure for lodging a dispute with OFS is provided in the attached pamphlet on "Resolution of Financial Disputes".  

26. GEOGRAPHIC RESTRICTIONS 

We provide the Ria Money Transfer App for use only by persons residing in Malaysia. We make no claims that the Ria Money Transfer App or any of its content is accessible or appropriate outside of Malaysia. Access to the Ria Money Transfer App may not be legal if made by certain persons or in certain countries. 

27. APPLICABLE LAW, JURISDICTION & LANGUAGE

27.1 These Terms and Conditions, its subject matter and its formation, are governed by Malaysian laws, with the exception of its conflict of law rules. As a resident consumer in Malaysia, you will also benefit from any mandatory provisions of Malaysia’s consumer protection laws. 

27.2 You and we both agree that the courts in Malaysia will have exclusive jurisdiction over any disputes.

27.3 These Terms and Conditions do not affect your statutory rights as a consumer.

27.4 We, at our discretion, may provide you with translation of the English version of these Terms and Conditions. You and we both agree that the translation is only for your convenience and does not form part of the agreement. The English version of these Terms and Condition shall be the only version that govern the provision of Our Services to you. 

28. THIRD PARTY RIGHTS 

A person who is not a party to this agreement will not have any rights to enforce any provision of these Terms and Conditions. This means that only you and we have any rights, obligations or privileges under these Terms and Conditions. 

29. SEVERABILITY 

If any court of competent jurisdiction finds that any part of these Terms and Conditions is invalid, unlawful or unenforceable for any reason, those parts shall be deleted from these Terms and Conditions and no-one other than you or we can enforce any of the terms or take any action on remaining parts of these Terms and Conditions in force. This will not affect the validity of the remaining parts which will continue to be binding on you and us. 

30. NO WAIVER 

No failure to enforce or delay in enforcing any right or remedy available to you or us under these Terms and Conditions (including as provided for in these Terms and Conditions or otherwise available under Malaysian laws) will mean that you or we cannot exercise any such right or remedy at a later date.  

31. ASSIGNMENT 

31.1      You may not assign, transfer, charge or dispose of these Terms and Conditions or any of your obligations, rights or privileges under these Terms and Conditions to any other person at any time without our prior consent in writing. 

31.2      We may assign, transfer, charge or dispose of these Terms and Conditions in whole or in part or any of our obligations, rights or privileges to any other person at any time (including to any affiliates in Our Group), but we will take appropriate steps to try to ensure that doing so will not harm any of your rights under these Terms and Conditions. 

32. ENTIRE AGREEMENT 

These Terms and Conditions constitute the entire agreement between you and us and supersede any prior agreements (whether written or oral) which may exist between you and us. Nothing in this clause 32 will exclude any liability which you or we would otherwise have to the other in respect of any statements made fraudulently. 

33. TRADEMARKS 

The name(s) Ria, Ria Financial, Ria Money Transfer, IME, Euronet Worldwide, Inc., Euronet and Continental Exchange Solutions and all related names, logos, names of products and services, designs and related slogans are registered trademarks belonging to us, Our Group, or its subsidiaries or other license holders (as the case may be). You may not use these trademarks, names, logos or slogans or without our prior written consent. All other names, trademarks and signs shall be used exclusively for identification purposes and they are registered trademarks of their respective owners. 

RIA MONEY TRANSFER E-WALLET – SUPPLEMENTAL TERMS AND CONDITIONS 

Posted on August 14, 2023

These Supplemental Terms and Conditions for Ria e-Wallet (“Supplemental Terms and Conditions”) are in addition to our Ria Money Transfer Mobile Application Terms and Conditions. These Supplemental Terms and Conditions form an integral part of and must be read together with our Ria Money Transfer Mobile Application Terms and Conditions. The capitalized terms not defined herein, shall have the meaning ascribed to them in the Ria Money Transfer Mobile Application Terms and Conditions. In the event of any inconsistency between our Ria Money Transfer Mobile Application Terms and Conditions and these Supplemental Terms and Conditions, these Supplemental Terms and Conditions shall prevail.

Definitions

For the purpose of these Supplemental Terms and Conditions, the following terms shall have the meanings as defined below:

“Account” means the Mobile Payment account created with Ria when you register for our Service;

“Account Limit” means the maximum limit for the Account shall be the sum of Ringgit Malaysia Ten Thousand (RM10,000.00) only;

“Activation” means the point in time when the Service is activated in the Mobile Payment System;

“AMLATFPUAA” means Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 and includes the subsidiary legislation, guidelines, policies and other similar documents issued by the relevant federal or local authority and provisions of statute include such statutes and provisions as modified, recertified or re-enacted;

“Auto Debit” means a service whereby a user instructs Ria via Ria e-Wallet requesting and/or authorizing Ria to collect payment(s) in varying amounts (subject to the discretion and limits of Ria) from the User’s Ria e-Wallet and thereafter all relevant payment(s) will be deducted automatically (without Ria having to seek additional authorization from that User) from that User’s Account or other funding methods “linked” to such Account to be paid to the relevant merchant(s);

“Available Balance” means the amount of money which is standing in credit in your Account, which is available for your use subject to the Account Limit herein imposed;

“FSA” means Financial Services Act 2013

“Manual Reload” means the feature in the Ria e-Wallet which allows you to manually reload your Account including but not limited to the following manner whenever your Available Balance falls below the Account Limit:

(a) via Ria stores; 
(b) via Ria agents; or
(c) via any other method which may be determined by Ria from time to time.

“Mobile Device” means a portable computing device such as a smartphone or tablet used by you for the Service;

“Mobile Payment” means the electronic money (e-money) services via Ria e-Wallet offered by Ria to you;

“Mobile Payment System" means the Mobile Payment system used by Ria to provide the Service including the payment system platform commissioned by Ria to facilitate the payment of goods and services;

“Money Transfer” means the feature of the Ria e-Wallet which allows for the transfer of money from one Ria e-Wallet account to another Ria e-Wallet account;

 “Personal Information /Data” means your information/data collected by Ria for the provision of the Service, either directly or indirectly, including but not limited to your name, address details, and telephone number;

"Reload" means the deposit of money into the Account (subject to the Account Limit) via the Reload / Payment Channels to enable you to use our Service;

"Reload/Payment Channels” means such channels (including but not limited to the relevant service counters, Manual Reload and any other method as may be prescribed by Ria from time to time) as may be designated by Ria where you can make Reload and/or payment transactions;

“Retail” means payment for purchase of goods and/or services provided by Ria merchants;

“Ria e-Wallet” means the software applications that run on Mobile Devices;

“Service /  Our Service” means the provision of the Account and the enabling of the Transactions;

“Supplemental Terms and Conditions” means these terms and conditions for the Service as may be varied or modified from time to time at Ria’s sole discretion;

“Transaction” means the Mobile Payment transaction performed by you via the Service including but not limited to Retail and Money Transfer;

“Transaction Limit” means the transaction limit in accordance with Clause 1.1.2 herein;

“Working Day” means a day other than (a) a Saturday and a Sunday; and (b) any other day declared by the government and the state government as a public holiday.

1. Use of the Service

1.1 Account

1.1.1 Our Service is made available to you by Ria at its sole and absolute discretion to enable you to perform the Transactions.

1.1.2 To use our Service, you need to register for Ria e-Wallet Account in your Ria Money Transfer App. Once the Account is created, you will have an Account Limit of Ringgit Malaysia Ten Thousand (RM10,000.00) only.

1.1.3 You shall only be entitled to have one (1) Account. You are required to register your Account on your own device. For avoidance of doubt, each mobile number and email address can only be used for one (1) Account.

1.1.4 By registering for the Account, you authorise Ria to rely and act upon all communications and instructions given by you. The Transactions carried out are not always simultaneous with any instructions given at any time. Although the Account and/or Service is accessible outside any Working Days, certain instructions may only be processed on a Working Day.

1.1.5 You shall not fraudulently register the Account. If Ria discovers that you are impersonating another person, whether an individual or another legal entity, Ria may immediately terminate the Account and report such fraudulent activity to the relevant authorities.

1.1.6 You may Reload your Account whenever your Available Balance falls below the Account Limit, and you may at any time use Our Service subject to your Available Balance. The imposition of the Account Limit is to avoid any fraudulent, illegal or unlawful transactions including but not limited to breaches of regulation and guidelines under the FSA and AMLATFPUAA.

1.1.7 You hereby undertake that any and all Reload shall be from (i) your own personal source of funds or you have all legal authority and permission to use those funds; and (ii) such funds are not illegal.

1.1.8 The record of all Transactions authenticated through the prescribed method shall be binding and conclusive evidence of your Transactions. Any information, instructions and/or confirmation sent from the Mobile Device via the Account shall be deemed to have been issued by you notwithstanding that such information, instructions and/or confirmation may have been issued by a third party, whether authorised or otherwise, Ria shall deem that the Services has been accessed legitimately and the Transactions conducted shall be valid. Ria shall not entertain any request to reverse any wrongful Transactions authenticated through the prescribed method.

1.1.9 You may view your Transaction history up to the previous ninety (90) days by logging into the Ria e-Wallet Account. You should regularly log in to the Ria e-Wallet Account .to review your Transaction history and to make sure that there have not been any unauthorised Transactions. You shall check and verify all Transactions including, without limitation, the amount and recipient information. Upon receipt of your written request, Ria may at its absolute discretion provide you with the physical statement of accounts, records and details of your Transactions provided always that such details requested for relate to Transactions which are not more than three (3) months old.

1.1.10 In the event any selected merchant(s) provide a refund option in relation to the payment for any purchase of goods and/or services in accordance with its after-sale service policy, such refund shall be subject to the following:

(i) The refund process shall be subject to the merchant’s refund policy and any terms and conditions imposed on such refunds;

(ii) Your Account must be active; and

(iii) In the event your Account balance would exceed the Account Limit of RM10,000.00 after the completion of the refund process, the refund process will automatically fail. You would then be required to utilize your Account balance beforehand OR obtain a different refund method or process from the merchant.

1.1.11 Notwithstanding anything contained in these Supplemental Terms and Conditions, Ria may reject any of your instructions relating to the use of the Service or any Transaction, if:-

(i) the Service is in breach of any of the terms and conditions herein mentioned; or

(ii) Ria suspects the instructions may be fraudulently issued or determines that the use of the Service poses a risk to the Mobile Payment System.

1.1.12 The Account is not transferable nor assignable to any third party and shall be exclusively used by you. The Account cannot be pledged or used in any manner by you as any form of security instrument for any purpose whatsoever.

1.1.13 You shall not be entitled to receive any interest or other profits in anyway whatsoever in relation to the Service.

1.1.14 Ria does not make any warranties and/or representations whatsoever in respect of the goods or services being the subject matter of a Transaction including, but not limited to, the quality, merchantability, safety, and/or legality thereof. For the avoidance of doubt, Ria does not make any warranties or representation as to any profitability of any financial product.

2. Your Responsibility

2.1 You shall:

2.1.1 ensure that you do not use the Ria e-Wallet on any illegally modified devices such as jailbroken device, rooted device or any device that has been altered in any way whatsoever. In the event you utilize such a device, Ria shall not be liable in anyway whatsoever for any and all losses or damages which you may suffer including but not limited to any financial and/or information loss;

2.1.2 use the Service in good faith and comply with the Terms and Conditions and all applicable laws of Malaysia relating to the Service, (including but not limited to Bank Negara Malaysia (BNM)’s Rules and Regulations/Guidelines, Communication and Multimedia Act 1998, the FSA, Unclaimed Money’s Act 1965, AMLATFPUAA), and all subsidiary legislations, rules and regulations, notices, instructions or directives issued thereunder by the government, relevant authorities and regulatory agencies, and/or any notices, instructions, directives or guidelines given by Ria in connection with the Service which may be amended from time to time; and

2.1.3 take all reasonable steps to prevent fraudulent, improper or illegal use of the Account and/or Service and theft or loss of your Mobile Device and immediately notify the customer service team upon the discovery of such fraud, improper or illegal use, theft, loss, or any other occurrence of unlawful acts. You shall, if instructed by Ria, lodge a police report on the same and give Ria a certified true copy of such report.

2.2 You shall not:

2.2.1 use Our Service for any purpose which is against public interest, public order or national harmony or for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or transmitting any content which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character or in any other manner which may result in complaints, claims, disputes, penalties or liabilities to Ria; and

2.2.2 hack into, access, tamper, breach or circumvent any authentication or security of any host, network or account of Ria or its provider’s computer systems or interfere with service to any user, host or network, including, without limitation, sending a virus.

2.3 You acknowledge that the Service is, and shall remain, at all times, the property of Ria and you shall:-

2.3.1 exercise all due care and diligence in the use and maintenance of the Account and Service; and

2.3.2 not tamper or allow anyone to tamper with the Mobile Device, the Account and/or the Service (including, but not limited to, the software and the data recorded in the Mobile Payment) in any way. Tampering with the data on Mobile Payment may be a criminal offence and Ria will not honour any Transaction and benefits, if your Account and/or Mobile Payment has been tampered with. Ria shall have the right to recover all reasonable cost, expenses, losses and damages suffered or incurred by Ria (including all reasonable legal expenses) as a result of you altering or interfering or allowing a third party to alter or interfere with the data on your Account and/or Mobile Payment.

3. Termination & Suspension

3.1 Notwithstanding anything in these Supplemental Terms and Conditions, Ria may immediately change the procedures or mode of operation of the Service without giving any reason or notice to you.

3.2 In addition to Ria’s rights under Clause 3.1, Ria shall be entitled to immediately suspend or terminate your use of the Service (or any part thereof, including any benefits under the Service) and your access to the Account, with or without any notice to you, upon the happening of any of the following events:-

(i) if you are in breach of any acts, statutes, laws, by-laws, rules and / or regulations imposed by any party, regulatory body or government agency;

(ii) if you have acted in bad faith or with malicious intent;

(iii) if you have been blacklisted by any financial institutions, licensed banks or e-money issuers in Malaysia or abroad;

(iv) if you are from a sanctioned or high risk country;

(v) if you are included in our internal watch lists;

(vi) if your name is listed under any regulatory watchlist (including but not limited to listing related to terrorism and terrorism financing under the AMLAFTPUAA);

(vii) if you are included in the Specially Designated Nationals (SDN) or other relevant money laundering and terrorism financing information sources, watch-lists, or related databases maintained or provided by both domestic or foreign authorities from time to time, including but not limited to, Bank Negara Malaysia, United Nations Security Council Resolutions (UNSCR), Office of Foreign Assets Control (OFAC), and the Financial Action Task Force (FATF); and

(viii) if you fail to provide any additional information which Ria may request from you from time to time.

3.3 You may, at any time, terminate the Service by deleting your Ria e-Wallet Account. If you have any Available Balance in the Account, you must ensure that you provide to Ria the correct bank account details and any other information as may be required by Ria to enable Ria to process the refund of the Available Balance to your bank account within seven (7) days. If you do not have any Available Balance in the Account, the Service shall be deemed to be terminated immediately upon termination of your Ria e-Wallet Account.

Any Available Balance in your Ria e-Wallet Account which has been left unclaimed for a period of seven (7) years shall be forwarded to the Registrar of Unclaimed Monies, Accountant General’s Department of Malaysia and you may deal with the Registrar of Unclaimed Monies directly in respect of the remaining Available Balance less any fee and charges (if applicable)

4. Consequences of Termination / Suspension

4.1 Upon termination of the Service by Ria pursuant to Clause 3.2, Ria may notify you of such termination whereupon, you must ensure that you provide to Ria the correct bank account details and any other information as may be required by Ria to enable Ria to refund the Available Balance to your bank account within seven (7) days upon receipt of the correct bank account details and any other information as may be required by Ria.

4.2 If Ria terminates or suspends the Service or any part thereof pursuant to Clause 3, Ria shall not be obliged to refund the Available Balance until and unless clearance has been obtained from the relevant authorities, if applicable.

4.3 Ria shall not be liable for any losses or damages suffered by you due to any incorrect banking information provided by you.

4.4 The provisions of this Clause 4 are without prejudice to Ria’s other rights and remedies under these Supplemental Terms and Conditions or at law.

5. Reactivation

5.1 In the event the Account and/or Service has been suspended and you request for reactivation of the same, Ria may at its absolute discretion reactivate the Account.

6. Refund or Adjustment Due to Error

6.1 If you discover any error or discrepancy in your Account, you must contact the customer service team within thirty (30) days from the date of the disputed transaction, failing which, you shall be deemed to have accepted the accuracy of your Transaction. If it is revealed in the course of Ria’s investigation that the disputed Transaction was indeed made in error, Ria will refund the disputed sum directly to your Account upon completion of the investigation which will not exceed thirty (30) days from your complaint. Ria reserves its right not to refund any disputed amount to you if Ria believes you acted contrary to these Supplemental Term and Conditions.

6.2 Notwithstanding the above, any refund by Ria shall not, in and of itself, amount to completion of the investigation. Ria may refund such sums to your Account based on preliminary investigation results. Upon the completion of the full investigation, if it is discovered that you are not entitled to the refund, Ria may, in their sole discretion, either adjust your Account and deduct the refunded sums from your Account or claim such sums from you.

6.3 Ria shall not be responsible to settle any dispute that you may have with merchant(s) for the purchased of goods and services using the Services. You shall be responsible to contact the respective merchant for a refund for products or services purchased from the merchants. Ria shall not be liable for any disputes that you may have with the merchant(s) and you hereby agree to pay us all applicable fees and charges and the merchant for the value of the transaction, notwithstanding any dispute.

7. Liability

7.1  Ria shall not be liable for any liability, loss, damages, cost and/or expenses (whether direct or indirect), or for loss of revenue, loss of business, loss of profits or any consequential or indirect loss whatsoever as a result of your use and/or misuse of the Service including but not limited to:- 

(a) your Account being hacked and/or theft of your login credentials and/or security credentials; and/or 

(b) any resulting dispute between you and Ria’s merchant over any aspect thereof, including, but not limited to, issues relating to quality, merchantability, fitness for use, quantity, or delivery; and/or 

(c) resulting from the exercise of Ria’s rights in these Supplemental Terms and Conditions and/or the Ria Money Transfer Mobile Application Terms and Conditions which arise from your default.

7.2 It is your sole responsibility to make all efforts to ensure your Ria Money Transfer App is up to date. You should check the Ria Money Transfer App regularly to ensure that you Ria Money Transfer App have the latest information on the Service. You should also ensure that you download the most up to date version of the Ria Money Transfer App.

7.3 You acknowledge that Ria is unable to exercise control over the security or subject matter passing over the Telecommunication Provider’s Network, the Ria Money Transfer App or via the Service, and Ria hereby excludes all liability of any kind for the transmission or reception of infringing any subject matter of whatever nature.

7.4 The Ria Money Transfer App may contain links to website, web pages, applications operated by third parties. Ria accepts no responsibility for the services and you agree that your use of each website, webpage and service is also subject to the terms and conditions, if any, contained within each website or webpage or attached to any products or services of these third parties. You shall comply with the said terms and conditions and fully indemnify and to hold Ria harmless from and against any claim resulting from your breach of any of the said terms and conditions.

7.5 Ria assumes no responsibility for and does not endorse unless expressly stated, websites and/or products created or published by third parties that is included in the Ria Money Transfer App and the Service or which may be linked to and from the Ria Money Transfer App.

7.6 You shall be solely responsible for any and all consequences of use or misuse of your Account, login credentials, and/or security credentials. You shall be responsible for all losses and payments (including the amount of any Transaction carried out without your authority) due to your negligence or where you have acted fraudulently. For the purposes of this clause negligence shall be deemed to include failure to observe any of your security duties referred to in these Supplemental Terms and Conditions.

7.7 You shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments awarded against Ria arising from the above claims, and shall provide Ria with notice of such claims, full authority to defend, compromise or settle such claims, and reasonable assistance necessary to defend such claims, at your sole expense.

7.8 Notwithstanding anything to the contrary contained herein, the maximum liability of Ria shall not exceed an amount equivalent to the aggregate sum of the Available Balance of your Account at the date on which your claim arises.

8. Indemnity

8.1 You shall indemnify and shall keep indemnified Ria from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the breach of these Supplemental Terms and Conditions and/or Ria Money Transfer Mobile Application Terms and Conditions, the use of the Account and Service, content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Service or part thereof.

8.2 You hereby agree to fully indemnify and to hold Ria harmless from and against any claim brought by a third party resulting from your use of the Account, Service, Ria Money Transfer App and Ria’s website and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered, or incurred directly or indirectly by Ria in consequence of such use of the Account, Service, Ria Money Transfer App and Ria’s website, and/or your breach or non-observance of any of these Supplemental Terms and Conditions and/or the Ria Money Transfer Mobile Application Terms and Conditions and/or any applicable terms and conditions of any new services which Ria may provide from time to time.

8.3 You shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments awarded against Ria arising from the above claims, and shall provide Ria with notice of such claims, full authority to defend, compromise or settle such claims, and reasonable assistance necessary to defend such claims, at your sole expense.

9. Anti-Money Laundering, Anti-Terrorism Financing and Proceeds Of Unlawful Activities Act 2001 (AMLATFPUAA) & FSA

9.1 Ria acknowledges that the document or information collected by Ria from you relating to your affair or Account as a customer of Ria will only be used and/or disclosed in accordance with the secrecy provisions under the FSA.

9.2 Ria, its subsidiaries and officers shall comply in all material respects with all applicable laws, regulations, guidelines and policies relating to AMLATFPUAA, including all, Regulations and Rules.

9.3 Without limiting the generality of the foregoing, to the extent required by the AMLATFPUAA, Ria shall (a) maintain an anti-money laundering and anti-terrorism financing compliance program that is in compliance, in all material respects, with the AMLATFPUAA, (b) conduct, in all material respects, the due diligence required under the AMLATFPUAA in connection with the use of the Account, including with respect to the origin of the funds used by you to reload into the Account and (c) maintain sufficient information to identify you for purposes of compliance, in all material respects, with the AMLATFPUAA.

9.4 In the event your Account is ceased, terminated or suspended by Ria due to fraudulent, illegal or unlawful Transactions including but not limited to breaches of any law (including but not limited to the FSA and/or AMLATFPUAA or any regulation and/or guidelines made thereunder), you shall not be entitled to obtain any refund of the monies and all reload monies whatsoever in the Account and it shall be lawful for Ria to retain for an indefinite period or release to the relevant authorities all monies in the Account in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom from Ria.

RIA MONEY TRANSFER PREPAID/VIRTUAL CARD – SUPPLEMENTAL TERMS AND CONDITIONS

Posted on November 3, 2023

These Ria Money Transfer Prepaid/Virtual Card - Supplemental Terms and Conditions (“Terms”), are in addition to our Ria Money Transfer Mobile Application Terms and Conditions (“Ria Mobile App T&Cs”) and Ria Money Transfer E-Wallet Terms and Conditions (“Ria e-Wallet T&Cs”). The capitalized terms not defined herein shall have the meaning ascribed to them in the Ria Mobile App T&Cs and Ria e-Wallet T&Cs.

Definitions

“ATM” means automated teller machine that displays Mastercard® logo;

“Merchants” means the authorised merchants, acquirers, banks, service providers, sellers or organizations, which has agreed to accept payments through the use of the Prepaid Card and/or the Virtual Card for goods and/or services sold or provided;

“PIN” means the personal identification number issued on the Prepaid Card whereby the cardholder must enter the PIN to complete transactions as and when PIN entry is required by ATMs and/or at any point-of-sale or terminal devices;

“Prepaid Card” means a physical card issued by Ria which is linked to your Ria e-Wallet Account;

“Prepaid/Virtual Card Services” means the electronic payment services provided by Ria via the Ria Prepaid Card Card and Ria Virtual Card which shall include but not limited to facilitation of card transaction, Reload and the goods/services offered by its business partners utilizing Ria services;

“Prepaid/Virtual Card Transaction” means an electronic transaction generated using Ria Prepaid Card or Ria Virtual Card in which the charge will be deducted from your Ria e-Wallet Account balance;                                      

“Prepaid/Virtual Card Value” means the equivalent monetary value in the Ria e-Wallet Account which can be used towards the Prepaid/Virtual Card Services;                                      

“Ria” means IME (M) Sdn Bhd (Registration No. 200101027074 (562832-V)), a company incorporated in Malaysia with its main business address at East High Zone, Unit 38-02, Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia;

“Ria Customer Service” means Ria’s support services to customers by telephone at 1800 88 2077 or by email to MY_support@riamoneytransfer.com or by post to Ria Customer Service, East High Zone, Unit 38-02, Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur; 

“Ria e-Wallet Account” means the mobile payment account created with Ria when you register for Ria e-Wallet;

“Ria Mobile App T&Cs”  means Ria Money Transfer Mobile Application Terms and Conditions which relates to your use of the Ria mobile application, as may be varied or modified from time-to-time at Ria’s sole discretion; 

“Ria e-Wallet T&Cs” means Ria Money Transfer E-Wallet Terms and Conditions which relates to your use of the Ria e-Wallet, as may be varied or modified from time-to-time at Ria’s sole discretion; and

“Virtual Card” means a digital card issued by Ria which is linked to your Ria e-Wallet Account. You will be required to provide your Virtual Card information to authenticate internet or online payment transactions. For the avoidance of doubt, Virtual Card cannot be used at ATMs, point-of-sales and/or terminals for withdrawal of cash or payment of goods and services.

1. INTRODUCTION

1.1 These Terms apply to and regulate your use of the Prepaid/Virtual Card Services offered by us. The Prepaid/Virtual Card Services are provided on an "as-is" and "as-available" basis and the use of the Prepaid/Virtual Card Services is at your own risk. Ria specifically disclaims all warranties of any kind including but not limited to availability, accessibility and uninterrupted use of the Prepaid/Virtual Card Services.

1.2 The Prepaid/Virtual Card Services offered by us are part of the Ria e-Wallet services and Ria Mobile Application services and accordingly these Terms form an integral part of and must be read together with our Ria e-Wallet T&Cs and our Ria Mobile App T&Cs. In the event of any inconsistency between our Ria e-Wallet T&Cs, Ria Mobile App T&Cs and these Terms, these Terms shall prevail.

1.3 The use of the Prepaid/Virtual Card Services is subject to applicable fees and charges. We reserve the right torevise at any time, such fees and charges for the use of the Prepaid/Virtual Card Services, upon notice to you. Such revisions shall take effect from the date stated in the notice. Where you continue to access or use the Prepaid/Virtual Card Services after such notification, you shall be deemed to have agreed to and accepted the revisions to such fees and charges.

1.4 We reserve the right to change, restrict, vary, suspend or modify these Terms in such manner as we deem fit. We shall furnish you with the notice on the amendment to these Terms which shall be published on Ria website and/or via any electronic means, no less than twenty-one (21) days prior to the effective date of the said amendments to these Terms.

1.5 Your continued use of the Prepaid/Virtual Card Services after the effective date of the amendments to these Terms shall constitute unconditional acceptance of such amendments by you. If you do not accept such amendments, you are entitled to terminate your use of the Prepaid/Virtual Card Services. Ria shall not be liable to you for any claims, losses, damages, expenses or costs in whatsoever manner resulting therefrom.

2. USE OF THE PREPAID AND VIRTUAL CARD 

2.1 Upon activation of the Prepaid Card and/or the Virtual Card by you, your Prepaid Card and/or Virtual Card will be linked to your Ria e-Wallet Account. You may subsequently use the Prepaid/Virtual Card Services, subject to these Terms and the terms of use as set out under the Ria e-Wallet T&Cs. Invalidated Prepaid Card and/or Virtual Card cannot be linked to Ria e-Wallet Account. 

2.2 For Virtual Card, you will be issued with a recurring Virtual Card whereby you can use the Virtual Card to make payments until the expiration date of such card. You may terminate your existing Virtual Card at any time. In the event you wish to use a Virtual Card after the termination of the previous one, you may do so by applying for a new Virtual Card via Ria e-Wallet . Upon receiving your request for a new Virtual Card, Ria will, subject to its absolute discretion, generate a new Virtual Card for you. For the avoidance of doubt, you will not be able to apply for a new Virtual Card in the event there exists an active Virtual Card linked to your Ria e-Wallet Account.  

2.3 The Prepaid Card and/or the Virtual Card can be used at any participating Merchants allowing you to make payment using the same and the transaction amount will be deducted from your Ria e-Wallet Account balance. 

2.4 In addition to the right to purchase good and/or services from the Merchants, you may be entitled to obtain such discounts, benefits and privileges as Ria may from time to time notify PROVIDED THAT the Prepaid Card and/or the Virtual Card shall be valid during the time of purchase and has not been cancelled by Ria for any reasons whatsoever.

2.5 You may also use your Prepaid Card to perform cash withdrawals at ATMs, and it shall be governed by the respective ATMs’ terms and conditions in addition to these Terms, subject always to there being sufficient funds in your Ria e-Wallet Account. The use of the Prepaid Card to perform a cash withdrawal shall be deemed to constitute your agreement to pay all applicable fees and/or charges as may be prescribed from time to time by Ria and/or the ATMs’ Merchants. 

2.6 You shall not make any cash withdrawals from any ATM which exceed any prescribed withdrawal limitation of the ATM, or any other limits, conditions and amount as may be determined by Ria. Any cash withdrawals performed outside Malaysia shall only be in foreign currency of that particular country or jurisdiction. 

2.7 If your Prepaid Card and/or the Virtual Card is stolen or lost, you can de-link your stolen or lost Prepaid Card and/or the Virtual Card immediately via your Ria e-Wallet application and subsequently no Prepaid/Virtual Card Transaction can be deducted from your Ria e-Wallet Account. You may, however, still use your Ria e-Wallet as a stand-alone product. 

2.8 You acknowledge that the Prepaid Card and the Virtual Card is non-transferable, and the Prepaid Card and the Virtual Card shall only be used exclusively by you, and you shall not give the Prepaid Card and the Virtual Card to any other third party or allow them to use it to effect Prepaid/Virtual Card Transactions. 

2.9 You are required to use your Prepaid Card and the Virtual Card in accordance with the procedures, instructions and guidelines set by Ria from time-to-time and not to damage, manipulate, copy, reverse-engineer or tamper with the Prepaid Card and the Virtual Card nor do any act of modification to the same. 

2.10 You shall use all precautions to prevent any event of loss, theft, cloning and/or unauthorized use of the Prepaid Card and the Virtual Card. In the event of loss, theft, cloning and/or unauthorized use of the Prepaid Card and/or the Virtual Card, you must immediately notify Ria. Unauthorized use shall include conducting Reload transactions at unauthorized merchants. You shall remain liable and shall indemnify Ria from all claims, losses, damages, expenses or costs in whatsoever manner resulting from such unauthorized use.

2.11 Ria and/or the Merchants shall not honour any unauthorized use of the Prepaid Card and/or the Virtual Card and such Prepaid Card and/or the Virtual Card shall be invalidated by Ria. 

2.12 You acknowledge that the issue of the Prepaid Card and/or the Virtual Card does not imply any obligation on Ria that the Prepaid Card and/or the Virtual Card will be honoured by the Merchants upon its presentation or use. Any complaint in respect of the refusal of any Merchants to accept the Prepaid Card and/or the Virtual Card shall be resolved directly with such Merchants. You shall not be entitled to set-off or counterclaim against Ria or to withhold payment to Ria on account of such complaint or under any circumstances whatsoever in respect for any payment made to any Merchants notwithstanding any claim or dispute that you may have against the Merchants. 

2.13 All Prepaid/Virtual Card Transactions with Merchants carried out by you at Merchants’ outlets, online transactions and/or via any platform made available by the Merchants shall firstly be made in the currency of the jurisdiction where the Prepaid/Virtual Card Transaction took place or in the currency in which the Prepaid/Virtual Card Transaction is denominated. 

3. PREPAID CARD AND VIRTUAL CARD RELOAD

3.1 You can only transact and use the Prepaid Card and/or the Virtual Card for transactions up to the Account Limit which Ria has approved which shall be Ringgit Malaysia Ten Thousand (RM10,000) or such other amount as may be prescribed by Ria from time to time. 

3.2 You must ensure that there are sufficient funds in your Ria e-Wallet Account to pay for each Prepaid/Virtual Card Transaction including the applicable fees and charges imposed for the Prepaid/Virtual Card Transaction. If your Ria e-Wallet Account balance is insufficient to pay for the Prepaid/Virtual Card Transaction and/or applicable fees and charges, the Prepaid/Virtual Card Transaction will be declined. 

3.3 You may increase your Ria e-Wallet Account through Reload provided that the value of your Ria e-Wallet does not exceed the Account Limit. Each Reload must be done in Malaysian Ringgit only.

3.4 If the Reload causes the Ria e-Wallet Account balance to exceed the maximum Account Limit, the Reload will be rejected by Ria.

3.5 All Reload shall not be considered to have been made until Ria has received and processed the actual good value for the relevant Reload. Ria shall not be liable for any delay in crediting such Reloads in your Ria e-Wallet Account for use.

3.6 For all Reload channels, please refer to Ria e-Wallet for more details. The Reload channels are not fixed and may be changed or replaced by Ria from time to time. For Reload channels operated by Ria’s authorized agents or partners, a fee may be levied by the respective agents or partners. You may check with the respective agents and partners for the applicable Reload fees chargeable by them, or alternatively you may refer to Ria e-Wallet. 

3.7 Ria may suspend, revoke and/or block any Reload to the Ria e-Wallet Account if Ria suspects that such reloads are irregular or illegal.

4. LOSS/THEFT/UNAUTHORISED USE OF PREPAID AND VIRTUAL CARD

4.1 You must keep your Prepaid Card and the Virtual Card information and security features secure and use all reasonable precautions to prevent the loss, theft or unauthorised use of the Prepaid Card and the Virtual Card and ensure that your Prepaid Card and the Virtual Card information and security features are not disclosed to any other person. You agree that you shall be fully and solely responsible and liable for all transactions effected by the use of the Prepaid Card and the Virtual Card including online transactions and transactions via Ria e-Wallet whether authorised or unauthorised. 

4.2 In the event the Prepaid Card and/or the Virtual Card is lost, stolen or suspected of being compromised or used in an unauthorised way or the information and/or security features are disclosed to any unauthorised person, you shall immediately notify Ria. 

4.3 Ria will invalidate lost, stolen or compromised Prepaid Card and/or the Virtual Card upon:

(i) verbal (telephone) notification by you to Ria Customer Service;  

(ii) notification in writing addressed to Ria transmitted by hand/mail/e-mail; or 

(iii) walk-in to Ria’s stores to report to Ria’s authorized officer. 

4.4 In certain circumstances, Ria may also require you to lodge a police report of the loss, theft or disclosure and provide a copy of the police report and any other information that Ria may require. Ria reserves the right not to entertain any claims of lost or stolen Prepaid Card and/or the Virtual Card if the information given by you is deemed incomplete. 

4.5 You shall remain fully and solely responsible and liable for all Prepaid/Virtual Card Transaction carried out using your Prepaid Card and/or the Virtual Card including online transactions and transactions via Ria e-Wallet prior to the Ria e-Wallet Account being blocked by Ria. 

4.6 If the lost or stolen Prepaid Card and/or the Virtual Card is subsequently recovered after a new replacement Prepaid Card and/or the Virtual Card is issued, you shall immediately dispose the old Prepaid Card and/or dispose the details of the old Virtual Card, as the case maybe. 

4.7 You will remain liable and shall indemnify Ria from all Prepaid/Virtual Card Transactions, claims, losses, damages, expenses or costs in whatsoever manner resulting from the unauthorized use of your Prepaid Card and/or the Virtual Card. 

5. EXPIRED PREPAID CARD AND VIRTUAL CARD 

5.1 Your Prepaid Card and the Virtual Card is valid at all times unless it is invalidated or expired pursuant to these Terms. 

5.2 A Prepaid Card and the Virtual Card shall not be valid or useable upon its expiry.

5.3 Subject to any applicable fees and charges, you may exchange your existing Prepaid Card and/or the Virtual Card in advance within one (1) month prior to the expiry date of your Prepaid Card and/or the Virtual Card to avoid any usage disruption and inconveniences.

5.4 Purchase of a new Prepaid Card and/or the Virtual Card by you, post expiration of your Prepaid Card and/or the Virtual Card, shall be at your own cost and expenses. 

6. TERMINATION OF PREPAID CARD AND VIRTUAL CARD BY YOU 

6.1 You may at any time terminate the Prepaid Card and/or the Virtual Card and discontinue the use of the Prepaid/Virtual Card Services. However, you may still use your Ria e-Wallet to perform Ria e-Wallet Transactions.

6.2 You may terminate your Prepaid Card and/or the Virtual Card through the following methods: 

(i) by contacting the Ria Customer Service; 

(ii) by accessing you Ria e-Wallet; or

(iii) by visiting to the Ria stores.

6.3 You shall remain liable for any transaction effected through the use of your Prepaid Card and/or the Virtual Card prior to receipt by Ria of the termination request and confirmation by Ria on such termination. 

7. REPLACEMENT CARD

7.1 During the validity period of the Prepaid Card and/or the Virtual Card, subject to payment by you of any replacement Prepaid Card fee imposed by Ria, a replacement Prepaid Card and/or the Virtual Card shall be issued, at Ria’s sole and absolute discretion, in the following circumstances:

(i) due to loss, theft, or unauthorised use of the Prepaid Card and/or the Virtual Card; or

(ii) due to faulty, damaged or defective Prepaid Card arising from your own negligence.

For the avoidance of doubt, Ria shall only bear any Prepaid Card replacement cost due to (i) faulty/malfunction to the functionality of the Prepaid Card within thirty (30) days from the date of issuance of the Prepaid Card by Ria to you; or (ii) loss or damaged of the Prepaid Card during delivery period.

7.2 In the event that a replacement Prepaid Card and/or Virtual Card is issued, the new Prepaid Card and/or Virtual Card shall be automatically linked to your Ria e-Wallet Account upon activation. 

7.3 For Prepaid Card and/or Virtual Card replacement purposes, you can either (i) visit any Ria’s store; (ii) utilize Ria Mobile Application; or (iii) call Ria Customer Service.  

8. FEES AND CHARGES

8.1 Ria may vary the fees and charges from time to time and charge additional fees for new or additional services which may be offered by Ria in the future by giving you advance notice of twenty-one (21) days. The relevant fees and charges will be made available at (i) Ria e-Wallet; (ii) Ria stores; and (iii) Merchants’ stores. Such fees and charges shall constitute and form part of these Terms.

8.2 Ria is not liable for any other fees and charges imposed by Merchants and/or any third party including, but not limited to, banks, service providers or the government for the usage of the Prepaid/Virtual Card Services.

8.3 You agree and undertake to pay all fees and charges arising out of and in connection with the use of your Prepaid/Virtual Card Services as Ria and any other party may prescribe from time to time. 

8.4 You irrevocably authorise and agree that all such fees and charges payable by you may be debited by Ria directly from the Available Balance in your Ria e-Wallet Account at such time as may be applicable and are non-refundable under any circumstances whatsoever. Ria reserves the right to temporarily suspend your Ria e-Wallet Account if your Ria e-Wallet Account has insufficient funds to pay all applicable fees and charges. 

9. APPLICABLE TAX/TAXES 

9.1 The fees and charges herein stated are subject to any applicable taxes imposed or to be imposed by the Government of Malaysia or any other local regulatory authorities in accordance with the relevant enacted laws in Malaysia.

10. PREPAID CARD WITH CONTACTLESS TRANSACTION ENABLED FEATURES 

10.1 You acknowledge that the Prepaid Card will incorporate features which enable the Prepaid Card to be utilised to pay for goods and services by tapping the Prepaid Card at contactless readers/terminals. This Prepaid Card and the related contactless devices and terminals will carry Mastercard® payWave logos. If you wish not to have this contactless mode feature, you must notify Ria to disable it. 

10.2 The contactless Prepaid Card transaction exceeding an amount specified by Ria will require you to enter your Prepaid Card PIN at the terminals. 

10.3 You acknowledge and agree that the use and the performance of contactless Prepaid Card transaction is at the absolute risk of you, and you shall be liable for all contactless Prepaid Card transaction regardless of whether or not such transactions were authorised by you. All contactless Prepaid Card transactions will be deemed to have been properly authorised by you.

11. LIABILITY FOR PREPAID/VIRTUAL CARD TRANSACTIONS 

11.1 All Prepaid/Virtual Card Transactions including but not limited to online transactions, transactions via Ria e-Wallet and cash withdrawals shall be deemed to have been made by you and Ria shall not be liable for acting in good faith for honouring the said transactions. You agree that you shall be solely and fully responsible and liable for all transactions effected by the use of the Prepaid Card and/or the Virtual Card whether with or without your knowledge, acquiescence or authority and Ria shall not, under any circumstances whatsoever be responsible or liable for all Prepaid/Virtual Card Transactions effected by the use of the Prepaid Card and/or the Virtual Card. 

11.2 You shall indemnify and keep Ria fully indemnified against and from all direct or indirect consequential losses, damages, claims, demands, actions, proceedings, costs and expenses (including legal fees and other disbursements) suffered by Ria including claims, actions and proceedings from any third parties howsoever arising from such unauthorised use. 

12. PREPAID CARD AND/OR VIRTUAL CARD SUSPENSION OR TERMINATION BY RIA

12.1 Ria shall cease or suspend the Prepaid/Virtual Card Services, as the case may be, with reasonable notice prior to any maintenance, upgrading and/or modification works being carried out onto the Prepaid/Virtual Card Services.

12.2 Notwithstanding any other provisions to the contrary herein, Ria may, at its sole and absolute discretion, at any point of time, with or without notice, decide not to renew, terminate or revoke the Prepaid Card and/or the Virtual Card or to suspend or restrict the use of the Prepaid Card and/or the Virtual Card by you upon the occurrence of any one of the following events:

(i) you breach any of these Terms, Ria Mobile App T&Cs and/or Ria e-Wallet T&Cs; 

(ii) you do anything which may in the opinion of Ria cause damage or interruption to the Prepaid/Virtual Card Services;

(iii) you are involved in any activities or transactions which are prohibited under any law, or constitute a breach of public policy of the country in which such activity or transaction is effected or take place or constitute a breach of public policy of your country of residence;

(iv) pledge the Prepaid Card and/or the Virtual Card or otherwise use the Prepaid Card and/or the Virtual Card’s security to any party for any reason whatsoever; and/or

(v) it is in Ria's opinion that the Prepaid Card and/or the Virtual Card is used for a fraudulent, illegal or unlawful purpose including but not limited to breach of legislation, regulation and/or guidelines under the Money Services Business Act 2011, Financial Services Act 2013 and/or Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001. 

12.3 Subject to Ria e-Wallet T&Cs, in the event Ria suspends or terminates your Prepaid Card and/or Virtual Card, you may still be entitled to a refund of any Available Balance in your Ria e-Wallet Account after deduction of any outstanding fees and charges. 

12.4 In the event the Prepaid/Virtual Card Services had been terminated or suspended by Ria in accordance with Clause 12.2 above, no refund on the Prepaid/Virtual Card Value and no compensation shall be made to you. You acknowledge and agree that it shall be lawful for Ria to retain the unutilized Prepaid/ Virtual Card Value until the investigation on such Prepaid Card and/or Virtual Card is completed in accordance with the applicable legislation, regulation and/or guidelines. 

12.5 All monies owing to Ria under the Prepaid Card and/or the Virtual Card shall become due and immediately payable upon termination of the Prepaid Card and/or the Virtual Card for whatever reason and may be debited by Ria directly from your Ria e-Wallet Account balance and are non-refundable.

12.6 You shall remain liable for all transactions effected through the use of the Prepaid Card and/or the Virtual Card prior to the suspension or termination of the Prepaid Card and/or the Virtual Card and you shall undertake to hold Ria harmless and to indemnify Ria against any liability for loss, damage, costs and expenses (legal or otherwise including costs on a solicitor and client basis) which Ria may incur by reason of the provisions herein or enforcement of its rights hereunder.

13. REFUND OF BALANCE OF FUNDS 

13.1 Refund for Prepaid Card and/or Virtual Card Transactions deducted from Ria e-Wallet Account balance shall be in accordance with the Ria e-Wallet T&Cs.

14. INDEMNITY

14.1 You agree to indemnify Ria against all claims, losses, liabilities, proceedings, demands, costs and expenses (including legal fees) which may result or which Ria may sustain in connection with or arising from the provision of the Prepaid/Virtual Card Services, Ria e-Wallet T&Cs, and/or Ria Mobile App T&Cs due to (i) your own act, omission, conduct, fault, negligence or fraud; (ii) your breach or non-compliance with these Terms; and/or (iii) breach by you of any applicable laws.

14.2 You hereby agree to fully indemnify and to hold Ria harmless from and against any claim brought by a third party resulting from your use of the Ria e-Wallet Account, Prepaid/Virtual Card Services and Ria Mobile Application and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered, or incurred directly or indirectly by Ria in consequence of such use of the Ria e-Wallet Account, Prepaid/Virtual Card Services, Ria Mobile Application, and/or your breach or non-observance of any of these Terms, Ria e-Wallet T&Cs, and/or Ria Mobile App T&Cs and/or any applicable terms and conditions of any new services which Ria may provide from time to time.

14.3 You shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments awarded against Ria arising from the above claims, and shall provide Ria with notice of such claims, full authority to defend, compromise or settle such claims, and reasonable assistance necessary to defend such claims, at your sole expense.

15. EXCLUSION OF LIABILITY  

15.1   Ria, its directors, officers, employees and agents shall not be liable to you, or any third party authorized by or claiming through you for any loss or damage, whether direct or indirect, special or consequential, suffered by you or any person authorized by you, occasioned by: 

(i) the use or inability to use the Prepaid/Virtual Card Services by you or any persons authorized by you; 

(ii) any act/omission by Ria, its directors, officers and/or employees in relation to the Prepaid/Virtual Card Services; 

(iii) any act/omission by the Merchants in relation to the Prepaid/Virtual Card Services, howsoever caused; 

(iv) any resulting dispute between you and the Merchants over any aspect thereof, including, but not limited to, issues relating to quality, merchantability, fitness for use, quantity, or delivery;

(v) any loss, distortion or corruption of data arising from the use of the Prepaid/Virtual Card Services; 

(vi) for any damage or loss or inability to retrieve any data or information that may be stored in the Prepaid Card and/or the Virtual Card or any microchip or circuit or device in the Prepaid Card; 

(vii) any neglect, refusal or inability of on our part or any Merchant to authorise or approve the Prepaid/VirtualCard Transaction or honour or effect any other transaction on the Ria e-Wallet Account for any reason whatsoever; 

(viii) any interception or disclosure to any person (whether unlawful or otherwise) of any data or information relating to you in relation to the Prepaid/Virtual Card Transaction and/or the Ria e-Wallet Account transmitted through or stored in any electronic system or medium, howsoever caused; 

(ix) any malfunction, defect or error in any ATM or terminal used to process Prepaid/Virtual Card Transactionor Prepaid/Virtual Card Services, or other machines or system of authorisation whether belonging to or operated by Ria, Merchants or other persons; 

(x) any delay or inability on Ria’s part to perform any of its obligations under these Terms because of any electronic, mechanical, system, data processing, transmission or telecommunication defect or failure, act of God, civil disturbance or any event or factor outside its control or the control of any of its servants, agents or contractors or any fraud or forgery; 

(xi) any unlawful or unauthorized access to your Prepaid Card and/or Virtual Card and/or Ria e-Wallet data; 

(xii) your failure or delay in updating Ria as to any changes to your information or details pertaining to your Prepaid Card and/or Virtual Card; and/or

(xiii) any exercise of Ria’s rights in these Terms, Ria e-Wallet T&Cs, and/or the Ria Mobile App T&Cs which arise from your default.

15.2 Without prejudice and subject to these Terms, you hereby agree that the amount of total liability of Ria arising from these Terms shall not in any event exceed an amount equivalent to the aggregate sum of the Available Balance of your Ria e-Wallet Account at the date on which your claim arises.  

16. DISPUTED PREPAID/VIRTUAL CARD TRANSACTION ON GOODS AND SERVICES 

16.1 Ria shall not be responsible for the delivery, quality, safety, legality, fitness for purpose or any other aspect of the goods or services purchased by you from any Merchants with the Prepaid Card and/or the Virtual Card. All disputes involving the same should be addressed directly to the Merchants, and you shall settle all disputes directly with the relevant Merchants and shall pay Ria all amounts required under these Terms despite such disputes. You shall not initiate any claims or take legal action against Ria for any claims or disputes or legal proceedings you have against the Merchants or for any issues with regard to the delivery, quality, safety, legality, fitness for purpose or any other aspects of the goods or services purchased by you from the Merchants. 

17. CONCLUSIVENESS OF EVIDENCE 

17.1 You may check your Ria e-Wallet Account balance through your Ria e-Wallet at any time and from time to time. However, the amounts reflected in your Ria e-Wallet may not serve as a conclusive Available Balance of the Account with Ria as it may not include any Reload to the Ria e-Wallet Account which have not been verified by Ria and/or any Prepaid/Virtual Card Transaction which have not been debited from the Account yet. 

17.2 Each e-statement of your Ria e-Wallet Account will provide the Prepaid/Virtual Card Transaction history of three (3) monthly period including fees and charges that have been incurred and posted to the Ria e-Wallet Account. In the event you wish to obtain e-statement that contain more the three (3) months’ Prepaid/Virtual Card Transactions history, you need to contact or email Ria Customer Service.  

17.3 You shall inform Ria of any errors to the e-statement within fourteen (14) days from the date the Prepaid/Virtual Card Transactions are posted to the e-statement, failing which you shall be deemed to have accepted all entries contained in the e-statement as correct, final and conclusive evidence of the facts contained therein and binding on you, and you shall thereafter be precluded from making any claims against Ria by alleging that the said e-statement contains any error, discrepancy or inaccuracy. 

18. FRAUD AND IRREGULARITIES 

18.1 Notwithstanding anything in these Terms, in the event there are suspected fraud or irregularities in relation with the Prepaid Card and/or Virtual Card, Ria shall not recognize the Prepaid Card and/or Virtual Card and no refund on the Prepaid Card/Virtual Card Value shall be made to you by Ria on any suspected fraudulent Prepaid/Virtual Card Transactions. Ria shall not be held liable or responsible in relation to any claim made by you or any third parties on such Prepaid Card and/or Virtual Card.

18.2 You will be liable to us for all losses which we suffer or incur relating to any fraud or fraudulent activity by you at any time.