Effective as of 18 Nov 2021

Cookie Notice

Contents

  • What are cookies?

  • How we use cookies

  • Our Cookie Settings Tool

  • How to control cookies through your browser

  • Types of cookies we use

  • Email tracking

  • Updates and changes

This policy explains how cookies are used on the Public and Secure Ria Money Transfer websites to ensure they are reliable, secure, and personalized. For more information regarding the use of cookies when visiting our sites, please read our Privacy Policy or contact us:

By email

dpo@euronetworldwide.com

By mail

Europe / EEA:
The Data Protection Officer
Calle Cantabria, nº2 – 2ª planta
28108, Alcobendas (Madrid), Spain

Euronet Worldwide, Inc.
11400 Tomahawk Creek Parkway
Suite 300, Leawood, Kansas 66211, USA


What are Cookies

Cookies and similar technologies such as tags, pixels, web beacons, and tracking technologies on mobile applications (“cookies”) are small data files that we use and place on your device to enable us to recognize and remember you. Cookies are sent to your browser and stored on the hard drive of your computer, tablet, or mobile device.


How We Use Cookies

We use cookies in various ways to improve your experience on our sites, including:

  • Making our websites function or operate more efficiently;

  • Maintaining your login session;

  • Understanding how you use our sites;

  • Providing information that helps us improve our products and communications for you;

  • Working with Advertising Partners to deliver relevant advertising to you;

  • Ensuring our business operates in compliance with applicable laws;

Our sites may contain links to external websites that are not operated, controlled, or affiliated with Ria Money Transfer. Please note that any information you provide to such websites will be handled according to their own policies and not ours. Please read the privacy statements provided by those external websites to understand how they use your information and manage your preferences.

We may collect the following information:

  • IP address (masked/protected);

  • Location: country, region, city, approximate latitude and longitude (Geolocation);

  • Date and time of request (website visit);

  • Title of the page being viewed (Page Title);

  • URL of the page being viewed (Page URL);

  • URL of the page viewed before the current page (Referrer URL);

  • User device screen resolution;

  • Time in the visitor’s local time zone;

  • Files clicked and downloaded (Downloads);

  • External domain links clicked (Outbound Links);

  • Page generation time (time required for the web server to generate the page and for the visitor to download it) (Page Speed);

  • Primary browser language used (Accept-Language header);

  • Browser version, browser plug-ins (PDF, Flash, Java, etc.), operating system version, device identifiers (User-Agent header);

  • Language of the visited page;

  • Campaigns;

  • Site searches;

  • Events.


Our Cookie Settings Tool

If you wish to use or access our websites, you may do so without accepting any optional cookies described below. However, certain cookies are required for site operation and cannot be disabled.

We use a Cookie Banner to help you manage cookies and similar technologies. This Cookie Settings Tool discloses all of our information-sharing activities and gives you the opportunity to control your preferences by enabling or disabling sharing. We will only place cookies for the preference level you select. In this way, you can establish a personal data sharing plan consistent with your privacy values.

Please note that, due to their core role in improving site usability, disabling cookies may prevent you from using certain parts of our websites. This also means that some features on our websites may not function properly if you do not allow cookies.


How to Control Cookies Through Your Browser

In addition to the Cookie Settings Tool available on our websites, you may control and/or delete cookies through your browser settings. Generally, cookies can be disabled, and the “Help” section of your browser toolbar will explain how to prevent your browser from accepting new cookies, how to configure your browser to notify you when new cookies are received, or how to disable cookies entirely. For more information, please visit aboutcookies.org.


Types of Cookies We Use

The cookies we use are referred to as first-party cookies. Cookies used by our partners are third-party cookies; this usually occurs where our websites incorporate elements from other websites, such as images, social media plug-ins, or advertisements. When your browser or other software retrieves these elements from other websites, those websites may also place cookies.

Session cookies are temporary cookie files that are deleted when you close your browser. Session cookies allow users to be recognized within our websites. Choices you make are remembered while navigating through the site. For example, we use session cookies so that you are not repeatedly asked to provide information already supplied while moving from one page to another.

Persistent cookies help us remember your information and settings when you revisit our websites. During your visit, you select preferences such as language and jurisdiction preferences, and these preferences are remembered through persistent cookies during future visits. Information stored in persistent cookies is retained for varying periods depending on their purpose.


Definitions

Essential

Also known as Strictly Necessary or Required Cookies

Enabled by Default

These cookies are essential for the basic performance of our websites. These cookies are placed automatically, without consent, because the websites cannot function properly without them.

Essential Cookies are generally session cookies that enable functions such as page navigation, authentication and verification, lawful business operations, and access to secure areas. Essential Cookies also support fraud prevention.

Examples:

  • __zlcmid (Zendesk)

  • __zlcstore (Zendesk)

  • zte2095 (Zendesk)

  • helpcenter_session (Zendesk)

  • ZendeskSession (Zendesk)

  • ZendeskShared_Session (Zendesk)


Preferences

Also known as Functional or Personalization Cookies

Preference cookies allow websites to remember choices you have made previously, such as your preferred language or region. If you choose not to allow these cookies, we will be unable to remember your language and regional preferences, and you will need to reset such preferences on future visits.


Performance

Also known as Analytics or Statistical Cookies

These cookies help us understand how you interact with our websites by collecting and reporting information. Using first-party and third-party cookies, we collect data for purposes such as monitoring visitor numbers and clicks while you use the websites or evaluating the effectiveness of marketing campaigns.

The use of performance cookies does not allow us to collect data regarding your activity outside our websites. If you choose not to allow these cookies, we will not be able to assess website performance, which helps us improve your browsing experience.


Marketing and Third-Party Marketing

Also known as Targeting Cookies

These cookies are placed by us to understand your behavior while browsing across different websites and to help ensure that marketing messages you receive on our websites are relevant to you and your interests. If the use of these cookies is not permitted, online advertisements you encounter may be less relevant to you and your interests, and you may not be able to participate in incentive programs.

We maintain relationships with several third-party advertising networks [and social media partners] (“Partners”) that use cookies for marketing purposes. If you would like to know more about how our Partners use your data, please review the privacy statements available on their respective websites.


Cookie Dictionary

Ria Money Transfer – Public Website (www.riamoneytransfer.com)

Classification

Name

Vendor

Purpose

Expiry

Essential

ajs_anonymous_id

Segment

Used to store the last visit.

1 year

Analytics

_GA

Google Analytics

Used to distinguish users.

2 years

Analytics

gclau

Google Ads

Used to store and track conversions.

3 months

Analytics

_gid

Google Analytics

Used to distinguish users.

1 day

Analytics

test_cookie

Google Doubleclick

Measures visitor actions after clicking advertisements. Expires after each visit.

15 minutes

Marketing

_s

Branch

Collects visitor behavior and interaction data to optimize the website and improve ad relevance.

1 year

Third-Party Marketing

_gat

Google Analytics

Used to throttle request rates.

1 minute


Local Storage

Classification

Name

Vendor

Purpose

Expiry

Essential

mapbox.eventData

Mapbox

Collects anonymous data and location information for continuous map improvement. Mapbox does not record advertising identifiers.

Persistent

Essential

mapbox.eventData.uuid

Mapbox

Collects anonymous data and location information for continuous map improvement.

Persistent

Essential

debug

Ria

T/B

Persistent

Essential

ria-consent

Ria

Used to accept or reject non-essential cookies.

Persistent

Essential

ajs_user_id

Segment

Helps track visitor usage, events, targeted marketing, and application performance/stability.

1 year

Essential

ajs_user_traits

Segment

Used to collect user traits such as email and name across visits.

Persistent

Essential

ajs_group_properties

Segment

Used to collect organizational properties such as company name.

1 year

Essential

ajs_anonymous_id

Segment

Used to store the last visit.

1 year