Cookie notice
Effective as of Nov 18 2021
Contents
- What are cookies?
- How we use cookies
- Our Cookie Settings Tool
- How to control cookies through your browser
- Types of cookies we use
- Email tracking
- Updates and changes
This policy explains how cookies are used on Ria Money Transfer Public and Secure websites to keep them reliable, secure and personalized. For more information about the use of cookies while visiting our sites, please read our Privacy policy or contact us:
- By email
-
By post
-
Europe / EEA:
The Data Protection Officer, Calle Cantabria, nº2 – 2ª planta
28108, Alcobendas (Madrid), Spain -
Euronet Worldwide, Inc.
11400 Tomahawk Creek Parkway
Suite 300, Leawood, Kansas 66211, USA
-
Europe / EEA:
What are Cookies
Cookies and similar technologies such as tags, pixels, web beacons and tracking technologies on mobile apps (‘cookies’) are small data files that we use and which are placed on your device that allow us to recognize and remember you. They are sent to your browser and stored on your computer’s hard drive, tablet or mobile device.
How we use Cookies
We use cookies in a range of ways to improve your experience on our sites including:
- Making our websites work, or work more efficiently;
- Keeping you signed in;
- Understanding how you use our sites;
- Providing information that helps us improve our products and communications to you;
- Working with Advertising Partners to deliver relevant advertising to you;
- Ensuring the legal operation of our business;
Our sites may contain links to external websites that are not managed, controlled, or linked to Ria Money Transfer, so remember that the information you give them will follow their rules and not ours. Please read the privacy statements provided by these external websites to understand how they use your information and to manage your choices.
- IP address (masked);
- Location: country, region, city, approximate latitude and longitude (Geolocation);
- Date and time of the request (visit to the site);
- Title of the page being viewed (Page Title);
- URL of the page being viewed (Page URL);
- URL of the page that was viewed prior to the current page (Referrer URL);
- Screen resolution of user's device;
- Time in local visitor's time-zone;
- Files that were clicked and downloaded (Download);
- Links to an outside domain that were clicked (Outlink);
- Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor: (Page speed);
- Main language of the browser being used (Accept-Language header);
- Browser version, browser plugins (PDF, Flash, Java, …) operating system version, device identifier (User-Agent header);
- Language of the visited page;
- Campaigns;
- Site search;
- Events;
Our Cookie Settings Tool
If you would like to use or access our websites, you may do so without accepting any of the optional cookies that are described below. Some cookies, however, are necessary for the operation of the sites and cannot be de-selected.
We use a Cookie Banner to help you manage cookies and similar technologies. This Cookie Settings Tool discloses all our information sharing and gives you the opportunity to control your choices by toggling the sharing on or off. We will only place cookies for the preference level you select. In this way you may create a personal data sharing plan consistent with your personal privacy values.
Please be aware, due to their core role of enhancing usability of the sites, disabling cookies may prevent you from using certain parts of our websites. It will also mean that some features on our websites will not function properly if you do not allow cookies.
How to control cookies through your browser
In addition to the Cookie Settings Tool on our websites, you can control and/or delete cookies through your browser. Generally, cookies can be disabled and the “help” portion of the toolbar will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more details, see aboutcookies.org.
Type of cookies we use
Cookies that are used by us are referred to as first party cookies. Those used by our partners are third party cookies; this typically occurs when our website incorporates elements from other sites, such as images, social media plug-ins or advertising. When the browser or other software fetches these elements from other sites, they can set cookies as well.
Session cookies are temporary cookie files, which are erased when you close your browser. Session cookies allow users to be recognized within our website. Choices you make are remembered as you navigate the site. For example, we use session cookies so you don't get asked for the same information you've already given as you move from page to page.
Persistent cookies help us remember your information and settings when you visit our site again. During your visit, you select your preferences, for example your language and jurisdictional preferences and these preferences are remembered, through the use of a persistent cookie, the next time you visit our site. The information stored in persistent cookies is kept for differing time frames, depending on its use.
Definitions
Essential
Also known as Strictly Necessary or Necessary Cookies
Set by Default
These cookies are essential to the basic performance of our website. These cookies are placed automatically, without consent, because the website cannot function properly without these cookies.
Essential Cookies are generally session cookies that enable functions like page navigation, authentication and validation, legal operation of the business and access to secure areas. They also support fraud prevention.
Examples:
__zlcmid (Zendesk)
__zlcstore (Zendesk)
zte2095 (Zendesk)
_help_center_session (Zendesk)
_Zendesk_Session (Zendesk)
_Zendesk_Shared_Session (Zendesk)
Preference
Also known as functional or personalization cookies.
They enable a website to remember choices you have made in the past, like your preferred language or the region you are in. If you choose not to allow these cookies, we will be unable to remember such things as your language and regional preferences and you will need to re-set this and other preferences on your next visit.
Performance
Also known as Analytic or Statistical Cookies.
These cookies help us to understand how you interact with the site by collecting and reporting information. Using first and third party cookies, we collect data for such purposes as monitoring volumes of visitors and clicks when you use the site, or to evaluate the effectiveness of marketing campaigns.
Using performance cookies does not allow us to collect your activity data beyond our website. If you choose not to allow these cookies, we can’t learn how our website is performing, which we use to help improve your browsing experience.
Marketing and Third-Party Marketing
Also known as targeting cookies.
These cookies are placed by us to understand your browsing behaviors across different websites and help us ensure that the marketing messages you receive on our website are relevant to you and your interests. If use of this type of cookie is not allowed, online advertisements you encounter will be less relevant to you and your interests and you will not be able to participate in incentive schemes.
We have relationships with a number of third-party advertising networks [and social media partners] (“Partners”), that use cookies for marketing purposes. If you want to learn more about how our Partners use your data, please read the privacy statements provided on their websites.
Cookie dictionary
Ria Money Transfer – Public Site (www.riamoneytransfer.com)
| Classification | Name | Vendor | Purpose | Expiration |
|---|---|---|---|---|
| Cookies | ||||
| Essential | ajs_anonymous_id | Segment | Used to store last visit. | 1 year |
| Analytics | _ga | Google Analytics | Used to distinguish users. | 2 years |
| _gcl_au | Google Ads | Used to store and track conversions. | 3 months | |
| _gid | Google Analytics | Used to distinguish users. | 1 day | |
| test_cookie | Google Doubleclick | To measure the visitors’ actions after they click through from an advert. Expires after each visit. | 15 minutes | |
| Marketing | _s | Branch | Collects data on visitors' behavior and interaction - This is used to optimize the website and make advertisement on the website more relevant. | 1 year |
| 3rd Party Marketing | _gat | Google Analytics | Used to throttle request rate. | 1 minute |
| Local storage | ||||
| Essential | mapbox.eventData | Mapbox | Collect anonymous data and location to continuously improve maps. Mapbox does not record advertising identifiers | Persistent |
| mapbox.eventData.uuid | Mapbox | Collect anonymous data and location to continuously improve maps. Mapbox does not record advertising identifiers | Persistent | |
| debug | Ria | N/A | Persistent | |
| ria-consent | Ria | Used to accept or reject non-essential cookies. | Persistent | |
| ajs_user_id | Segment | This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. | 1 Year | |
| ajs_user_traits | Segment | Used to collect the user's traits such as email and name across visits. | Persistent | |
| ajs_group_properties | Segment | Used to collect the user's organization properties such as company name. | 1 Year | |
| ajs_anonymous_id | Segment | Used to store last visit. | 1 Year | |
| segmentio.#.reclaimEnd | Segment | Used to determine if a tab takes over the queue from another tab. | Persistent | |
| segmentio.#.reclaimStart | Segment | Used to determine if a tab takes over the queue from another tab. | Persistent | |
| segmentio.#.inProgress | Segment | Used to track events in progress. | Persistent | |
| segmentio.#.queue | Segment | Used to track events queued for retry. | Persistent | |
| segmentio.#.ack | Segment | Timer used to see if another tab should claim the retry queue. | Persistent | |
| Analytics | branch_session_first | Branch | Measures whether a user has open any Branch deep-link, used for statistics and marketing purposes. | Persistent |
| Session storage | ||||
| Essential | TOKEN | Ria | Used to store Ria Public API token during session. | Persistent |
| Analytics | branch_session | Branch | Used to measure whether the user has made any app-downloads on the website, used for statistics and marketing purposes. | Session |
Ria Money Transfer – Secure Site (secure.riamoneytransfer.com)
| Clasification | Name | Vendor | Purpose | Expiration |
|---|---|---|---|---|
| Cookies | ||||
| Essential | _lr_hb_ | LogRocket | Used to store basic information about the user’s session(s) in order to function as a support/debugging/analytics tool. | 1 Day |
| _lr_uf_ | LogRocket | Used to store basic information about the user’s session(s) in order to function as a support/debugging/analytics tool. | 1 Day | |
| _lr_tabs_ | LogRocket | Used to store basic information about the user’s session(s) in order to function as a support/debugging/analytics tool. | 1 Day | |
| ajs_user_id | Segment | Used to track visitor usage and events within the website. | 1 year | |
| ajs_anonymous_id | Segment | Used to store last visit. | 1 year | |
| TS010486ca | f5 | F5 Load Balancing and Application Security Manager. | Session | |
| TSb49787d5027 | f5 | F5 Load Balancing and Application Security Manager. | Session | |
| Analytics | _ga | Google Analytics | Used to distinguish users. | 2 years |
| Local Storage | ||||
| Essential | ajs_anonymous_id | Segment | Used to store last visit. | 1 year |
| ajs_group_id | Segment | Used to track visitor usage and events within the website. | 1 year | |
| ajs_group_properties | Segment | Used to collect the user's organization properties such as company name. | Persistent | |
| ajs_user_id | Segment | Used to track visitor usage, events, target marketing, and can also measure application performance and stability. | 1 year | |
| ajs_user_traits | Segment | Used to collect the user's traits such as email and name across visits. | Persistent | |
| segmentio.#.reclaimEnd | Segment | Used to determine if a tab takes over the queue from another tab. | Persistent | |
| segmentio.#.reclaimStart | Segment | Used to determine if a tab takes over the queue from another tab. | Persistent | |
| segmentio.#.inProgress | Segment | Used to track events in progress. | Persistent | |
| segmentio.#.queue | Segment | Used to track events queued for retry. | Persistent | |
| segmentio.#.ack | Segment | Timer used to see if another tab should claim the retry queue. | Persistent | |
| _lr_id_ | LogRocket | Used to detect errors on the website. | Persistent | |
| debug | Ria (Internal) | N/A | Persistent | |
| vuex | Ria (Internal) | Retrieving data. Wait a few seconds and try to cut or copy again. | Persistent |
Ria Money Transfer – Help Center (help.riamoneytransfer.com/hc/)
| Clasification | Name | Vendor | Purpose | Expiration |
|---|---|---|---|---|
| Session storage | ||||
| Essential | .appUserId .clientId .sessionToken |
Zendesk | Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID. Web Messenger will not drop any Cookies until the widget is initiated by the End-User |
Forever |
| Essential | _help_center_session (Zendesk) _Zendesk_Session (Zendesk) _Zendesk_Shared_Session (Zendesk) |
Zendesk | Stores unique session key for Help Center Functionality | 8 hours |
| Essential | __zlcmid (Zendesk) | Zendesk | Stores the authentication token once the user has been authenticated. Store visitor's machine-id for the Chat widget's authentication | 1 year |
| Essential | __zlcstore (Zendesk) | Zendesk | Store visitor's account settings locally | Forever |
| Essential | zte2095 (Zendesk) AWSALB AWSALBCORS |
Zendesk | Used to identify the domain/subdomain the Chat Widget is located on. | Session |
Use of Pixels in Marketing Emails
We may use pixels in our marketing emails to tell us whether, and how many times, our emails are opened and to verify any clicks through to links or advertisements within the email. Uses of this information may include:
- Learning which of our emails users found more interesting;
- Determining users’ activity and engagement with our products and services;
- Informing our advertisers (in aggregate) how many users have clicked on their advertisements;
- Which region our audience is located in;
Updates and changes
We may update this Cookie Policy from time to time by posting a new version on our website. You should check our website frequently for any updates or changes to this Cookie Policy, which may affect you.