The Ria Wallet

The Ria Wallet is an electronic wallet that holds electronic money (e-money). You can use the Ria Wallet to send money to 190+ countries, deposit cash, pay for things in-store, and withdraw money at Ria stores and merchants in Malaysia. 

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How it works:

Get the Ria App

In order to activate your Ria Wallet, you need to register on the Ria App and complete your verification. Download the app by tapping here!

  • Once downloaded, login into the Ria App

  • Tap on “eWallet”

  • Tap on “Activate your eWallet”

  • Create your 6-digit wallet Pin

  • Your eWallet is ready for use!

Ria Wallet Limits

  • Ria Wallet has a balance limit of RM10,000 at any time

  • Users can view their Ria Wallet balance and transaction details on their Wallet homepage within Ria App.

Deposit cash into your Ria Wallet

You can visit any of the Ria Cash in/Cash out merchants and Ria stores to deposit cash into your wallet. Find your nearest locations here https://www.riamoneytransfer.com/my/en/ria-locator

  • Walk into your nearest store

  • Request a cash deposit at the store and confirm the amount

  • Merchant/ Teller will deposit money into your Ria Wallet

  • Your Wallet balance will be updated

  • Hand over cash to the merchant

  • There is no Fee applicable to depositing cash into your Wallet

You can also deposit money into your Ria Wallet using Jompay, at your bank ATM or via online banking, using Ria Jompay Biller Code 723528

Send money using your Ria Wallet

Ria customers can use their Wallet to send money back home after getting a cash deposit from the merchant or Ria store location. Customers will have an option to use “Ria Wallet” as a source of payment while creating a send money transaction.

While you create your Send money request from Ria Wallet, let us know that the merchant has assisted you to complete that transaction by scanning a QR placed at that merchant store.

Pay using your Ria Wallet

Ria customers with Ria Wallet can use their Ria Wallet to pay at Ria merchants for their goods and services simply by scanning the QR code

  • Walk into your nearest Ria QR-enabled store

  • Buy goods and services

  • Scan the QR code from within your Ria App. You should be able to see the merchant details on your screen

  • Enter the amount confirmed by the merchant

  • Enter your eWallet 6 digits pin to authorise the transaction

  • You would be able to see successful transaction details on your screen with transaction amount, date/time, merchant details, transaction ID and available balance of your Ria Wallet

  • There is no additional fee being charged to the customers

Cash Withdrawal

Ria Wallet customers will have the option to visit any of the nearest Cash in /Cash out merchants or Ria stores to withdraw funds from their wallet. Find the nearest merchant here: Find Locations

  • Walk into your nearest store

  • Request a cash withdrawal from the store

  • Scan the QR code at the merchant location

  • Enter the amount you wish to withdraw (withdrawal amount should not be more than the available balance in your account)

  • You will be able to see the transaction details on your next screen, including the Transaction ID, date/time, any fee or tax if applicable and the total amount, along with a barcode at the top

  • Merchant/store will scan the barcode and approve the withdrawal

  • Your account balance will be deducted

  • Merchant/store will hand over the cash to you

It's that easy

Start Using Your Ria eWallet!

FAQ

Who is eligible to use the Ria eWallet?

Ria eWallet can be used by any individuals who are:

  • Existing Ria OneApp users in Malaysia

  • Any new customer who completes the verification at any Ria store or through the app

Are there any fees I need to pay to use the Ria eWallet?

No.

How can I view my transaction history?

You can view your recent transactions on your eWallet home screen.

Is the Ria eWallet licensed by Bank Negara Malaysia?

Yes, the Ria eWallet is licensed by Bank Negara Malaysa (BNM)

If I don't have a bank account or debit card, can I still use the Ria eWallet to send money?

Yes, you can activate your Ria eWallet within the Ria App and use it as a source of payment to send money to your loved ones.

Ria Customer Support

Ria support team can be reached at below email address and number for any assistance related to the Ria App and eWallet from 08:00am to 10:00pm every day.

Email: my_support@riamoneytransfer.com

Number: 1 800 882 077

Find us: https://www.riamoneytransfer.com/au/en/ria-locator

Need more help?