GENERAL TERMS AND CONDITIONS APPLICABLE TO MONEY TRANSFER OPERATIONS
EURONET PAYMENT SERVICES LIMITED, BRANCH OF A FOREIGN COMPANY – RIA ARGENTINA
FIRST. - Legal Framework
Euronet Payment Services Limited, Argentina branch, is registered with the General Inspectorate of Justice under the terms of Article 118 of Law No. 19,550, dated 10/17/2017, under number 1484, book 61, volume B of companies incorporated abroad (hereinafter "Ria"). These general terms and conditions are intended to establish the essential rights and obligations between Ria (hereinafter including its agents), on the one hand, and the customer, on the other (i.e., the person who instructs Ria or its related companies to carry out a money transfer (the "Customer")) in the provision of money transfer services.
For clarification purposes, in the case of money transfer services from the Republic of Argentina to countries abroad or from countries abroad to the Republic of Argentina, Ria (including, hereunder, its respective agents) does not perform currency exchange operations with its Customers or Beneficiaries, nor does it access the Single and Free Foreign Exchange Market of the Republic of Argentina or the foreign exchange market of any other country on behalf of its Customers or Beneficiaries (provided that the regulations of the Republic of Argentina restrict, for this type of service, access to the Single and Free Foreign Exchange Market of the Republic of Argentina without prior authorization from the Central Bank of the Republic of Argentina) for the purpose of arranging such international money transfer operations. In such operations, the "equivalent value" refers to the number of units of a given currency (e.g., euro) that would be delivered to the Beneficiary designated by the Customer (the "Beneficiary") at a given time, in exchange for the Customer delivering one unit of another given currency (e.g., Argentine peso) to Ria at that same time, or vice versa (without taking into account commissions, taxes, and other charges applicable to the transaction).
SECOND. - Scope of Application
These general terms and conditions apply exclusively to money transfers within the territory of the Republic of Argentina and abroad, as well as to the money delivery service in the Republic of Argentina for funds sent from within the Republic of Argentina or from abroad.
THIRD. - Information Obligations Prior to the Money Transfer or Delivery of Money to the Beneficiary
The information and/or documentation that the Customer (or Beneficiary, where applicable) must provide to Ria and/or its related companies is as follows:
a) Data related to the Customer and, in cases of transactions to be paid in the Republic of Argentina, the Beneficiary:
Full first and last name.
Date and place of birth.
Nationality.
Gender.
Type (National Identity Document; Civic Booklet; Enrollment Booklet; Identity Card issued by competent authority of neighboring countries; Passport) and identity document number, with photograph, original and valid. Ria will take a copy of this.
C.U.I.L., C.U.I.T., and C.D.I.
Actual address (street, number, city, province, zip code).
Phone number and email address.
Sworn statement indicating the origin of funds, marital status, and profession, trade, industry, or main activity performed.
Sworn statement expressly indicating whether the person qualifies as a politically exposed person (as defined by the applicable regulations in force at that date).
Beneficiary's account number (if applicable).
b) For transactions to be paid outside the Republic of Argentina, the Customer must provide the following information about the transfer Beneficiary:
Full first and last name.
Type and number of national identity document or equivalent.
Address (street, number, city, province, and country).
Account number (if applicable).
If the Customer sends, during a calendar year, an amount equal to or greater than ARS $336,000 (or its equivalent in other currencies) and/or the amount that the Financial Information Unit may indicate in the future, or the amount that Ria determines through its internal control procedures (which shall in no case be less than the amount established for this purpose by the Financial Information Unit), the Customer must also provide the following information and/or documentation:
Documents that reliably support the origin of the funds sent.
Any other documentation or information that Ria, at its sole discretion, deems necessary for the purpose of complying with its internal control processes.
Additionally, if deemed necessary, Ria may at any time request additional information from its Customers (or Beneficiaries, where applicable) in order to provide the money transfer or payment service.
In addition to the above, the following should be noted:
It is the policy of Ria and its related companies to verify the identity of its Customers and Beneficiaries for all transactions, regardless of amount, and prior to the start of any operation. Therefore, it is mandatory to present the documents indicated in this THIRD clause (section a) or section b), depending on whether the transfer is to be paid in the Republic of Argentina or outside the Republic of Argentina.
The identity document must be original, valid, and current. Photocopies, photos, renewal certificates, or other documents other than those mentioned are not accepted. If the digital document issued by the National Registry of Persons of the Republic of Argentina is presented, it will be accepted under the procedures established by RIA for its acceptance.
Ria and its related companies do not accept transactions carried out on behalf of another person.
Ria and its related companies do not accept transactions made by legal entities.
Ria does not accept money transfers made by persons under 18 years of age.
The Customer is obligated to verify the accuracy and completeness of the data related to the money transfers that they instruct Ria or its related companies to carry out, particularly with regard to identifying information of the recipient (Beneficiary) and the economic terms of the settlement document of the order, which will have a unique number or identifier for future tracking.
When a money transfer is executed in accordance with the instructions received from the Customer and recorded in the settlement document, it shall be considered correctly executed with respect to the specified Beneficiary. Therefore, if any of the data provided by the Customer is incorrect, Ria shall not be liable for the non-execution or defective execution of the money transfer operation.
Ria will store copies of Customer (and Beneficiary, where applicable) identification documents in optical, magnetic, or electronic format that guarantees their integrity, correct data readability, impossibility of manipulation, and adequate preservation and retrieval.
Ria reserves the right to request additional background information from its Customers (or Beneficiaries, where applicable) to perform the money transfer or payment service, and may refuse to carry out a transaction that, at Ria's sole discretion, may represent a risk to Ria or its related companies, or to the Customer or Beneficiary, based on its internal policies, Law 25,246 and its amendments and supplements, and the resolutions of the Financial Information Unit.
FOURTH. - Applicable Charges, Taxes, and Commissions
For every money transfer service, the Customer shall pay Ria the commissions resulting from the transaction.
The settlement document provided to the Customer shall include:
A reference that allows the Customer to identify the transaction carried out.
The date and value of the transaction.
The monetary amount delivered by the Customer expressed in units of the delivered currency.
The equivalent value between the currency received from the Customer and the currency delivered to the Beneficiary, in effect at the time the Customer places the money transfer order.
The total amount corresponding to the costs of the money transfer operation, and where applicable, a breakdown of the amounts corresponding to such costs (if applicable).
The payment of commissions and, where applicable, charges applicable to money transfers shall be borne by the Customer and shall be duly detailed in the settlement documents.
The Beneficiary of a money transfer shall receive the net amount reflected in the settlement document delivered to the Customer, after deducting, where applicable, all taxes that may apply to the transfer in the destination country.
The commissions accruing in favor of the entity receiving the Customer's funds (i.e., Ria or one of its related companies abroad, or a correspondent maintaining a contractual relationship with Ria, as the case may be) shall be borne by the Customer, so that the Beneficiary shall only bear those taxes that may be required by the paying entity to the Beneficiary in accordance with the regulations of the destination country of the funds.
Ria will publish the maximum rates of commissions and charges applicable to money transfer operations at any given time.
Information regarding the terms and conditions applicable to money transfer services is provided free of charge to the Customer, who can find it at https://ar.riamoneytransfer.com. Ria may modify these general terms and conditions periodically or as necessary or appropriate, maintaining the updated version on the aforementioned website. It is the Customer's obligation to read the conditions applicable at the time of requesting Ria's services for each money transfer.
FIFTH. - Consent, Irrevocability, Cancellation of Payment Operations, and Unclaimed Orders
Consent:
The Customer's consent to the execution of a money transfer transaction occurs when the Customer makes the payment for the transaction and signs the settlement receipt, after which they will receive the aforementioned settlement document.
Ria is not responsible for the loss or misuse that the Customer or Beneficiary may make of the document evidencing the settlement of the transfer order provided by Ria or its related companies, as the case may be.
Irrevocability:
As a general rule, the Customer may not revoke a money transfer order after it has been received by Ria or its related companies and sent to Ria's related companies or to Ria, as the case may be.
Cancellation/Annulment of Orders:
The Customer may cancel an order at any time prior to the delivery of the money to the Beneficiary, as indicated below.
Money transfer orders may not be executed if the Customer is unable or refuses to provide the required documentation, or when necessary pursuant to Ria's internal control procedures or compliance with applicable regulations.
When a Customer wishes to cancel a transaction, they must appear at the establishment where the transaction was placed with the corresponding proof of payment. Only after verifying that the order has not been paid to the Beneficiary may the cancellation proceed.
If a transaction is cancelled as indicated above, Ria will make its best efforts to return the money to the Customer through an agent or a Ria-owned store, as the case may be.
Cancellation of Unclaimed Orders. Return-of-Funds Management Fee:
After 21 days have elapsed from the receipt of funds for money transfers without the order having been paid to the Beneficiary, the order will be cancelled in Ria's system and a notification will be sent to the Customer to proceed with its refund. In the event that 3 months have elapsed from the receipt of funds without the Customer having responded to Ria to proceed with the refund, RIA may charge a monthly fee for the refund attempt service, the amount of which shall not exceed the sum stipulated in the money transfer in question.
SIXTH. - Execution of Payment Orders
The moment of receipt of a money transfer order shall be when Ria or one of its related companies receives the corresponding funds from the Customer. If the moment of receipt is not a business day for Ria, the order shall be deemed received on the next business day.
The execution of money transfer orders shall take place at the time the Customer has made sufficient funds available to Ria or one of its related companies, or its agents, as the case may be.
Ria will endeavor to have the transaction amount paid to the Beneficiary no later than the end of the business day following the day the payment order is received. However, due to circumstances beyond Ria's control, including foreign exchange control or anti-money laundering regulations in destination countries (including the Republic of Argentina), transfers to certain countries may experience an additional delay or cancellation of the order.
SEVENTH. - Money Transfer Operations Involving Different Currencies and Payment Service in a Currency Other Than the One Delivered
Ria makes available to its Customers the equivalent values between currencies applicable at any given time.
Fluctuations in the equivalent values for transactions involving payment of a money transfer in a currency other than the one received shall be applied immediately and without prior notice, with variations based on reference equivalent values.
In any case, the equivalent value in effect at any given time shall be communicated to the Customer prior to the issuance of the transfer order and shall be recorded in the settlement document.
The Beneficiary shall receive the applicable amount in the legal tender currency corresponding to the destination country of the funds, unless — provided the Beneficiary's consent is given — payment may be made in a different currency. RIA shall not be liable in connection with any subsequent and separate currency exchange transaction from the payment order instructions sent by Ria to the corresponding correspondent or payment service provider.
In any case, Ria reserves the right to reject any transaction that, according to its internal regulatory controls, requires additional checks and prevents its immediate execution.
EIGHTH. - Unauthorized or Improperly Executed Money Transfer Operations
When the Customer becomes aware that an unauthorized or incorrectly executed money transfer operation has occurred, they must notify Ria without undue delay in order to proceed with the correction.
Except in cases where Ria has not provided or made available to the Customer the information corresponding to the transfer operation, the notification must be made within a maximum period of three months from the debit or credit date, as applicable, of the transaction amount.
NINTH. - Data Protection
In compliance with Law 25,326 on the protection of personal data (the "Personal Data Protection Law"), the following is noted: The personal data of the Customer and the Beneficiary shall be incorporated into files under the responsibility of Ria and will be used for the processing and execution of money transfers, which implies acceptance that such data may be transmitted to Ria's parent company and to entities in the destination countries of the transfers.
The Customer accepts that data may be shared with all companies forming part of the Euronet group (see http://www.euronetworldwide.com/) for the purpose of optimizing the money transfer management service, and may be used for advertising and commercial prospecting purposes.
If the Customer or Beneficiary no longer wishes to receive commercial communications, they may cancel their subscription by following the instructions provided in our communications.
The Customer and Beneficiary may exercise their rights of access, rectification, deletion, and opposition by writing to: acargentina@riamoneytransfer.com or dpo@euronet.com.
The Customer is informed that money transfer service providers such as Ria may be required, under Argentine law, to provide information about the transaction to official authorities within the framework of the fight against terrorist financing, money laundering, and other crimes.
TENTH. - Liability
In the event of any delay, non-delivery, non-payment, or reduced payment of a transfer requested by the Customer, the sole and maximum remedy against Ria is the refund of the transfer amount plus the fee charged to the Customer. No other action is available to the Customer or the Beneficiary, including but not limited to claims for incidental, indirect, special, or consequential damages. Ria shall not be liable for damages due to technical or operational failures, changes in legislation, local regulations, or force majeure.
ELEVENTH. - Applicable Law
These general terms and conditions shall be governed, interpreted, and enforced in accordance with the laws of the Republic of Argentina. Any claim or action related to these general terms and conditions shall likewise be governed by the laws of the Republic of Argentina.
TWELFTH. - Jurisdiction
Any dispute regarding the interpretation, execution, or validity of these general terms and conditions shall be resolved exclusively by the ordinary courts of justice sitting in the City of Buenos Aires, in accordance with applicable regulations and laws.
RIA CUSTOMER SERVICE
Customer service contact channels:
Phone: +541139846957
Customers must submit their complaints and claims, in writing, (i) in person at any Ria store or agent location, or (ii) by email to ACargentina@riamoneytransfer.com. The customer service department will resolve complaints and claims within a maximum period of 30 calendar days. If the claim is dismissed or the 30-day period elapses without a response, the Customer may submit their claim to the relevant authorities.